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Thread: Mezzmo crashes at startup

  1. #1

    Default Mezzmo crashes at startup

    Mezzmo crashes when it starts at boot time.

    Title bar in error window is "Microsoft Visual C++ Runtime Library"

    Below is the error window and the details contained in the 'Problem Signature' as reported under Details of the crash.

    Mezzmo Error.jpg


    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Mezzmo.exe
    Application Version: 2.5.0.0
    Application Timestamp: 4f0531dd
    Fault Module Name: Mezzmo.exe
    Fault Module Version: 2.5.0.0
    Fault Module Timestamp: 4f0531dd
    Exception Code: 40000015
    Exception Offset: 0035eea8
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 5129
    Additional Information 1: f00a
    Additional Information 2: f00a413e6fd635279a378e8eefe3e8d5
    Additional Information 3: 8fea
    Additional Information 4: 8feac7b2084491b6fb8270a5eba49813


    Could I have some assistance in resolving this please?

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Does Mezzmo run if you try to start it later or does it crash all the time, at boot or later?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Mar 2012
    Posts
    15

    Default

    I guess the same happens with me....

    mezzmo sometimes crashes... but i think it has to do with the mezzmo service...

    because if you go to windows task manager and end the process of mezzmoserver, server will stop and mezzmo gui will be fine again. Then you can start server again..

    now, the reason why this happens i don't know.


    EDIT: sory.. i didn't read the initial post correctly... that message doesn't appear to me...

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Quote Originally Posted by alvesricardo View Post
    I guess the same happens with me....
    Can you contact us at support [at] conceiva [dot] com? We'd certainly like to fix this. First step is for you to turn on logging (see ) so we can possibly track down where the crash is. Then, please use Mezzmo as you normally do. When Mezzmo crashes, then stop Mezzmo and Mezzmo server (if any are running), zip up the logs and send them to us using our support email address.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5

    Default

    Log files have been emailed as requested.

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thank you. Once we have analyzed them, we'll reply via email.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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