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Thread: Samsung BD-D6500 and Request cannot be completed

  1. #1
    Join Date
    Mar 2012
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    2

    Question Samsung BD-D6500 and Request cannot be completed

    I've been looking at Mezzmo for a few weeks now. I just started the trial to see if I can get everything to work. Right off the bat I am running into a problem. I know I have

    "Request cannot be completed. MEDIA PLAY will return to the main screen"


    I'm trying to stream to the Samsung blue ray player BD-D6500. It has worked in the past. But now when I try to connect to Mezzmo from the player I get this very lovely message saying

    "Request cannot be completed. MEDIA PLAY will return to the main screen"

    The samsung player sees the Mezzmo server. I click on the video button and I get a list of my folders. I go to click on one of the folders and that is when the message pops up.

    The device profile that I am using is Samsung BDP 3D

    How can I get past this error message?

    Thank you.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    We'll need to see what's going, so please enable logging (see this thread: http://forum.conceiva.com/showthread...nostic-logging) then get the error to come up again and once it does, stop the server and send the logs to support.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Mar 2012
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    2

    Default

    Quote Originally Posted by Dennis View Post
    We'll need to see what's going, so please enable logging (see this thread: http://forum.conceiva.com/showthread...nostic-logging) then get the error to come up again and once it does, stop the server and send the logs to support.
    I got it set up to work the the PS3 without any problems. That was nice. Still not able to get it to work with the samsung player. Sometimes I can open some folders and other times it just gives the error right away.

    I just sent in the logs.

    Thank you.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    Thanks for the logs. We'll reply via email after we analyze your logs.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Mar 2011
    Posts
    70

    Default

    Quote Originally Posted by Paul View Post
    Thanks for the logs. We'll reply via email after we analyze your logs.
    I would love to hear this answer as a paying customer. I have the same samsung machine. It is really annoying... Please let me in on the answer.

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
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    Default

    The user had the "Generic Device (NTSC)" device profile selected for his Samsung BD-D6500. We recommended that he change it to the "Samsung D" device profile. You can set this in the Media Devices dialog in Mezzmo.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
    Join Date
    Mar 2011
    Posts
    70

    Default

    Quote Originally Posted by Paul View Post
    The user had the "Generic Device (NTSC)" device profile selected for his Samsung BD-D6500. We recommended that he change it to the "Samsung D" device profile. You can set this in the Media Devices dialog in Mezzmo.
    Thanks for the answer.

    Why the secrecy? You are answering questions in a user forum. Some of us here are better than self-sufficient finding answers. Plus you can save yourself some time by not having to repeat. Big fan of work smarter not harder...

  8. #8
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

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    Quote Originally Posted by mark11 View Post
    Why the secrecy?
    No secrecy Just the way the support process flowed in this case. We needed the customer's logs first to know what was going wrong, which he sent to us via email and then we replied to him. I agree with you though - it is useful information for all to know. We'll try to post back on the forums as well.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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