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Thread: No internet arwork after upgrade

  1. #1
    Join Date
    May 2011
    Posts
    15

    Default No internet arwork after upgrade

    After upgrading to 2.6 when I "search for internet artwork" nothing shows-up. I can still choose 1-21 but no images appear.

    This happens even with already established artwork.

    What am I doing wrong?

  2. #2
    Join Date
    Apr 2012
    Posts
    88

    Default

    Try upgrading to 2.6.2. I'm not sure there is a difference in that area however I thought I would mention I have personally used Thumbgen to get all my meta data and artwork for TV and movie. Does a great job but I don't want to take anything away from the great work the Conceiva crew do here as I'm sure they're artwork downloader works well also. I just wanted to share how I do it in the event it may help you also.

  3. #3
    Join Date
    May 2011
    Posts
    15

    Default

    Quote Originally Posted by Hashybot View Post
    Try upgrading to 2.6.2. I'm not sure there is a difference in that area however I thought I would mention I have personally used Thumbgen to get all my meta data and artwork for TV and movie. Does a great job but I don't want to take anything away from the great work the Conceiva crew do here as I'm sure they're artwork downloader works well also. I just wanted to share how I do it in the event it may help you also.
    I'll give that a shot. It was working great before.

    Thanks!

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
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    Default

    Does it do this for all artist/album search terms? For example, if you enter 'U2' as the artist and 'Rattle and Hum' as the album in the 'Get Artwork From Internet' dialog, does it work? I just tried it with Mezzmo v2.6.2 and it worked for me. Let me know how you go.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
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    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    May 2011
    Posts
    15

    Default

    Quote Originally Posted by Paul View Post
    Does it do this for all artist/album search terms? For example, if you enter 'U2' as the artist and 'Rattle and Hum' as the album in the 'Get Artwork From Internet' dialog, does it work? I just tried it with Mezzmo v2.6.2 and it worked for me. Let me know how you go.
    It's really strange, Paul. I only use it for movies but it "acts" like it makes the search but doesn't display any artwork. It does the same thing for already downloaded artwork.

    I can download the artwork and then add it, which I've been doing, but it was nice to have the software do it.

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
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    Default

    Something does seem wrong, so we would like to fix it. Please turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and exit Mezzmo. Restart Mezzmo and go to the Get Internet Artwork dialog. Search for 'inception' and, if you see no artwork displayed in the dialog, please take a screenshot of it (press Alt+PrintScreen on your keyboard). Exit Mezzmo. Zip up the logs and send them to us (with the screenshot) at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
    Join Date
    May 2011
    Posts
    15

    Default

    Quote Originally Posted by Paul View Post
    Does it do this for all artist/album search terms? For example, if you enter 'U2' as the artist and 'Rattle and Hum' as the album in the 'Get Artwork From Internet' dialog, does it work? I just tried it with Mezzmo v2.6.2 and it worked for me. Let me know how you go.
    Same thing. The search completes but no artwork, just the "crossed arrows".

  8. #8
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,648

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    Did you send us a set of logs to us at support [at] conceiva [dot] com? We really need the logs to understand what is happening & to fix it for you. Also, please take a screenshot of the "crossed arrows" you mention and send it to us at support [at] conceiva [dot] com. Once we get this information, we can fix it.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9
    Join Date
    Jun 2011
    Location
    South Africa
    Posts
    108

    Default

    Just a thought... Not maybe that your firewall is blocking access to eh sites required to get artwork? I remember a thread where it was mentioned that some AV/Firewalls do not like all the sites used?

    Cheers
    Mark

  10. #10
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,648

    Default

    Got your logs and screenshot - many thanks. From the logs, we can see that something is blocking Mezzmo from accessing the web from your computer. Mark is right - typically this blocking is done by your firewall or security software. Try disabling them as a test and see if Mezzmo can access the artwork now. Let us know how you go.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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