Results 1 to 7 of 7

Thread: Samsung B Unable to play MKV files after update to 2.6.2.0

  1. #1
    Join Date
    Aug 2010
    Posts
    20

    Default Samsung B Unable to play MKV files after update to 2.6.2.0

    Dear support,

    After updating Mezzmo from 2.5 to 2.6 I'm unable to play MKV files on my Samsung UE40B8000 TV. The TV displays the error message "Unsupported file format".
    I've ran into this issues several times before, but with the last few updates it worked well except for this release.

    Mezzmo recognizes the TV as a Samsung B, which should be the correct one. Using this profile it's able to play AVI files fine, but no MKV's. The same result with the Samsung A and Samsung B (Compatible) profile. With the Samsung C profile it doesn't recognize Mezzmo as a DLNA server at all.

    An example of a file that I'm trying to play (FFMpeg info):

    ffmpeg version N-40693-gc457a29 Copyright (c) 2000-2012 the FFmpeg developers
    built on May 15 2012 12:57:14 with gcc 4.6.2
    configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc/include --extra-ldflags=-L/home/peter/cc/lib --pkg-config=pkg-config --disable-w32threads
    libavutil 51. 51.100 / 51. 51.100
    libavcodec 54. 21.101 / 54. 21.101
    libavformat 54. 5.100 / 54. 5.100
    libavdevice 53. 4.100 / 53. 4.100
    libavfilter 2. 73.100 / 2. 73.100
    libswscale 2. 1.100 / 2. 1.100
    libswresample 0. 11.100 / 0. 11.100
    Input #0, matroska,webm, from 'D:\Download\NewsBin\Movies\Series\Grimm\Grimm S01E19.mkv':
    Metadata:
    creation_time : 2012-04-27 19:06:03
    Duration: 00:42:36.76, start: 0.000000, bitrate: 4278 kb/s
    Stream #0:0(eng): Video: h264 (High), yuv420p, 1280x720, SAR 1:1 DAR 16:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc
    Stream #0:1: Audio: ac3, 48000 Hz, stereo, s16, 384 kb/s (default)
    At least one output file must be specified


    ---> DB Level Info: 41, 100
    ---> Frame rate: 23,98
    ---> Aspect ratio: 16:9


    Can you please provide me an updated Samsung B profile file?

    Thanks,
    Bart
    Last edited by bengels; 06-03-2012 at 11:51 PM.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hi Bart,

    Try this: Please stop your Mezzmo server. Go to the Media Devices dialog and delete all your devices. Start your Mezzmo server again. Your TV should be re-listed in the Media Devices dialog. Set the device profile for it to "Samsung B" as before and try streaming the your video file.

    If it still has the problem, then stop your Mezzmo server. Please turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Try streaming the video file again, and once it fails, stop your Mezzmo server and exit Mezzmo. Zip up the logs and send them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Aug 2010
    Posts
    20

    Default

    Dear Paul,

    Done and I've sent the logs.
    The TV is correctly listed as the Samsung B, I don't have to change that.

    Br.,
    Bart

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks, Bart. We'll analyze the logs and respond shortly.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Aug 2010
    Posts
    20

    Default

    This particular issues was related to permissions on the transcoding folder. Somehow Mezzmo lost permissions on it so I granted Everyone Full Control (which is more then enough...). After that I could play MKV files, but without subtitles. The TV shows that the movie has already reached it's end and when you take a close look at the beginning of the movie you see all the subs scrolling by in about 1 second.
    I've send the log files about this transcoding issue back to support, so you can take a look at it. If you want me to try something, please let me know.

    However, for me this case can be closed. After disabling transcoding I could play all files again incl. subtitles.

    Thanks,
    Bart

    PS: It's the same issue I come acros every release every since I'm using Mezzmo (for a few years now). I'm pretty sure it's ffmpeg related ...

  6. #6
    Join Date
    Jun 2011
    Location
    South Africa
    Posts
    108

    Default

    Quote Originally Posted by bengels View Post
    This particular issues was related to permissions on the transcoding folder. Somehow Mezzmo lost permissions on it so I granted Everyone Full Control (which is more then enough...). After that I could play MKV files, but without subtitles.
    Hi Bengels

    I just had a look at my transcoding folder... It has no permissions assigned and is owned by Administrator.

    Maybe that is why you have a problem every upgrade. Maybe Paul can clarify what Mezzmo expects the permissions to be, or maybe they can be reset during an upgrade, especially considering that Mezzmo requires permissions to run?

    Just a thought :-)

    Mark

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hi Bart,

    Thanks for letting us know how you fixed the issue. We'll re-check our installer to make sure that permissions are set correctly during a clean install and during an upgrade.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

Similar Threads

  1. Unable to play avi on SAMSUNG LE-32C550 (LE32C550J1WXUA) Without Transcoding
    By MasMaster in forum Mezzmo Questions and Support
    Replies: 7
    Last Post: 03-28-2013, 05:59 PM
  2. Unable to play MKV files on Panasonic Blu-ray BDT210?
    By ItsMeSri in forum Mezzmo Questions and Support
    Replies: 5
    Last Post: 12-30-2012, 02:34 PM
  3. no video files found & media play error on samsung c
    By fastbuck in forum Mezzmo Questions and Support
    Replies: 8
    Last Post: 12-06-2011, 10:26 AM
  4. Unable to play this clip
    By moondial in forum Mezzmo Questions and Support
    Replies: 3
    Last Post: 11-02-2011, 09:54 AM
  5. No music files playable on Directv HR21 -- play on Samsung c7000
    By fletchj in forum Mezzmo Questions and Support
    Replies: 3
    Last Post: 01-07-2011, 10:01 AM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •