WD TV Live Plus Navigation Broken

**Dion** · 09-25-2012, 03:59 PM

Seems profiles not saving settings has re-appeared.. Cannot convert back to 2.6.7 either

**Paul** · 09-25-2012, 04:14 PM

Originally Posted by Dion

Seems profiles not saving settings has re-appeared.. Cannot convert back to 2.6.7 either

Hi Dion,

Can you explain the problem in detail that you are having? I assume you are running Mezzmo v2.7. We'll reproduce it here.

**Dion** · 09-25-2012, 04:29 PM

Originally Posted by Paul

Hi Dion,

Can you explain the problem in detail that you are having? I assume you are running Mezzmo v2.7. We'll reproduce it here.

Media Device settings arent saving. Also when I updated my library I lost all my thumbnails.. ( Which are from JPGs. ) And it started putting thumbnails from the movie itself.

**givitup2E** · 09-26-2012, 12:20 AM

I agree with the Media Device settings, it appears sort of flaky whether it saves it or not.

Dion if you are talking about folder.jpg, than I found a setting under "Maintain Library" Metadata Retrieval settings, the "get artwork from external files" was unchecked with the new release. Try checking that, it worked for me.

Opening folders did not improve with 2.7. It still stalls out on some folders and will only go into folders once out of every maybe 10 times. Once it manages, it does just fine navigating and playing.

**Paul** · 09-26-2012, 11:46 AM

Originally Posted by Dion

Media Device settings arent saving. Also when I updated my library I lost all my thumbnails.. ( Which are from JPGs. ) And it started putting thumbnails from the movie itself.

Hi Dion,

We just found & fixed the Device Settings issue. We'll issue a minor update shortly.

When maintaining your library, there is a new dialog (Metadata Retrieval Settings dialog) that lets you control what text metadata and artwork is retrieved for your files. In the case of artwork for your videos, the default settings for getting artwork from folder.jpp/png files is turned off. You should turn this on if you have folder.jpg/png artwork for your video files.

**Paul** · 09-26-2012, 11:52 AM

Originally Posted by givitup2E

I agree with the Media Device settings, it appears sort of flaky whether it saves it or not.

Dion if you are talking about folder.jpg, than I found a setting under "Maintain Library" Metadata Retrieval settings, the "get artwork from external files" was unchecked with the new release. Try checking that, it worked for me.

Opening folders did not improve with 2.7. It still stalls out on some folders and will only go into folders once out of every maybe 10 times. Once it manages, it does just fine navigating and playing.

Hi givitup2E,

Thanks for reporting the issues. As mentioned in my prior post to Dion, we have found & fixed the Device Settings issue. We will release a minor update shortly. You are right about the folder.jpg/png setting for videos (turned off by default). Hopefully turning it on gets Dion back up and running.

With regards the opening folders problem, can you capture this in a new set of logs so we can see what is failing or what is taking so long? Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging). Restart your Mezzmo server and then try to navigate to the folder that fails to open. When it fails to open, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and send them to us at support [at] conceiva [dot] com.

**givitup2E** · 09-30-2012, 05:43 AM

I opened the logs and saw that it was stating some jpgs(movie sheets) it did not like. I took some time and cleaned up all my drives in hopes of better performance. No luck. I uninstalled Mezzmo and am currently rebuilding library. That takes pretty much an entire day...dunno if that is accurate or also an example something is wrong. There is about 7 gig on the network to scan...alot I know but still seems a really long time to build the library. I sent the logs, hopefully you can find something awry.

**Paul** · 10-01-2012, 10:44 AM

Thanks for the logs. We'll analyze them and get back to you.

**Pete** · 12-20-2012, 09:32 AM

My Mezzmo is not detecting my WDlive box out of the blue again. Went into the router settings (fios router MI424WR) and insured that IMGP was disabled....note, that it was not in the same location as last time.

I can access my PC from the WD live and play videos and music - but not through Mezzmo. Neither device detects the other (Mezzmo doesn't see box, box doesn't see Mezzmo)

**Paul** · 12-20-2012, 12:28 PM

Hi Pete,

The fact that is has stopped working out of the blue suggests something on your home network is blocking DLNA communication between your WD TV Live and Mezzmo. Try turning off your router and turning it on again. It's quite common that routers' get stuck in their firmware sometimes and a reboot is required. If no better, then go into your router's settings and turn off UPnP, Jumbo Frames and it's built-in firewall. Reboot your router after making any changes. If no better, then read through this checklist - http://forum.conceiva.com/showthread...ur-DLNA-device. It contains the typical reasons for your problem occurring.

If still no success, please turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Try listing media servers on your WD TV Live and when Mezzmo is not listed (wait a few minutes), then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.