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Thread: WD TV Live Streaming MP - Video formats not supported / won't play

  1. #1

    Default WD TV Live Streaming MP - Video formats not supported / won't play

    Hi all

    I'm having no end of issues with Mezzmo and my WD TV Live streaming player..

    There are so many videos that just won't play.. Some mp4 some avi
    But not all but enough to drive me mad..

    The error on the WD: Unable to play selected file..... Refer to manual for supported types.

    I would have though transcoding makes any format play on any device ?

    Funny thing is sometimes they play fine on Mezzmo via iPad.

    Is there something about the WD Profile that makes it not play many files?

    I'm using the latest version of Mezzmo.

    Also got the latest firmware on my WD TV.

    I find Serviio and PS3 media server plays everything no issues at all..

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Please contact us at support [at] conceiva [dot] com for a patch that should get you up and running.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    Quote Originally Posted by Paul View Post
    Please contact us at support [at] conceiva [dot] com for a patch that should get you up and running.
    Thanks!
    I have emailed

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks - got your email and sent you the patch. Let us know how you go.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5

    Default

    Quote Originally Posted by Paul View Post
    Thanks - got your email and sent you the patch. Let us know how you go.

    Just tried the new profile.. Seems the files that didn't play before and now just displaying a picture or screenshot or meta thumbnail for about 2 seconds now,
    Any other ideas?

    Thanks

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks for testing this for us. Please turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Connect to Mezzmo using your WD TV Live and browse some playlists and try to play some videos. When they display a picture as you mention (instead of playing the video), stop your Mezzmo server and exit Mezzmo. Zip up all the logs and send them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7

    Default

    Done.. I have sent back the logs.

    Strange thing about the 2.6.4.1 patch is when i applied it, my WD TV Live stopped seeing the Mezzmo server.

    Have now tried uninstalling and reinstalling without any luck.

    Mezzmo recognizes that the WD is trying to make a connection, but Mezzmo does not show up in WD's MEdia server list.

  8. #8
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Got your logs - thanks. We'll analyze them and respond shortly.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9

    Default

    I have a WDTV Live v3/streaming as well that seems to have similar issues with certain files - mainly stuttering after a few seconds.

    Running latest version (2.6.4.0) and the latest firmware on the WDTV. It's connected directly too via GB CAT5E cable and defaults to the WDTV Live (Gen 1) profile.
    Is that maybe the issue? This new WDTV has a lot more format support than the earlier versions.. maybe we need a newer profile?

    Mezzmo itself is running on a virtualised Server 2008 R2 installation and otherwise works fine.

    Also, I note that despite using Mezzmo to get all the content (covers and metadata), only the covers are showing on the WDTV. Any thoughts?

    Happy to test any patch.... Thanks!

  10. #10
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hi Kaiser2000,

    Please contact us at support [at] conceiva [dot] com for the patch.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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