Free Trial - No Joy :( - Samsung BD-C5500

[Paul]

Hi commpro,

Contact us at support [at] conceiva [dot] com after you return, and we'll extend your trial and get you up and running.

[commpro]

I got an extension to the free trial but I still can't get Mezzmo to play the vast majority of my files through my Samsung BD-C5500. Don't be offended, I've had the same issue with Samsung's PCSM, Serviio and Media Centre 17. I was really hoping Mezzmo would be the solution but am beginning to think I just need to ditch the Samsung POS and go to an LG DLNA device or WD Live.

Is it possible this is a hardware problem?

The files all play fine on my computer and through a WD Live hooked up to a different TV but all I get with the Samsung is "file not supported". Any thoughts?

Thanks,

Jim,

[Paul]

Hi Jim,

Contact us at support [at] conceiva [dot] com, and we'll supply you with a patch that may improve things.

[mark11]

Hi Jim,

Contact us at support [at] conceiva [dot] com, and we'll supply you with a patch that may improve things.

Perhaps he could try version 2.6.3. with the Samsung BDP (MKV) profile. With transcoding on, I can play just about any format using this combo (still working on some disconnect issues). I have a BD-C6500. I believe the only difference with the C6500 and the C5500 is the wireless capability.

[Paul]

Thanks for the suggestion, mark11. Jim - let us know how you go with the patch.

[commpro]

Thanks for the suggestion, mark11. Jim - let us know how you go with the patch.

Thanks Mark11. I've set the version I am running 2.6.7 to the Samsung BDP profile and will try that. I never got the patch. I emailed in two days ago and have received it yet. It isn't in my SPAM so not sure what's up.

Jim

[Paul]

Hi Jim,

I found your email and have just replied with the patch details. Sorry for the delay.

[commpro]

Hi Jim,

I found your email and have just replied with the patch details. Sorry for the delay.

I tried the patch and still nothing.

My free trial extension is almost done so I think this is the end of the road for me and Mezzmo. Too bad it had promise. I am curious how you were able to keep providing patches though without looking at any logs or anything. How were you able to tell what the problem might have been?

Thanks for all your assistance.

Jim

[Paul]

I am curious how you were able to keep providing patches though without looking at any logs or anything. How were you able to tell what the problem might have been?

Hi Jim,

We have fixed several issues that do relate to your problem so we were hoping that they may also get you up and running. We're happy to continue to help you get back up and running if you wish to solve your streaming problems. You can contact us at support [at] conceiva [dot] com and we'll reset your trial period so you can continue to use Mezzmo whilst we work through your issues.