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Thread: WDTV Live SMP "There is no media in the current folder"

  1. #1
    Join Date
    Aug 2012
    Posts
    16

    Default WDTV Live SMP "There is no media in the current folder"

    Hi,

    I am having a problem with my WDTV Live SMP accessing the Mezzmo media server.

    On the WDTV (running latest firmware) I select videos or photos, then media server and select Mezzmo but then I get an error "There is no media in the current folder".

    I can select one of my other media servers fine and it works each time and I see my albums etc as expected so the problem seems specific to Mezzmo.

    I have on occasions got Mezzmo to work on the WDTV but then after a day or so it stops working again.

    I tried to email support with the logs but it's getting bounced:

    This message was created automatically by mail delivery software.

    A message that you sent has not yet been delivered to one or more of
    its recipients after 26 hours.

    The message has not yet been delivered to the following addresses:

    <support@conceiva.com>

    domain name system error:
    host conceiva.dynns.com:
    ip addresses can not be resolved temporarily

    No action is required on your part. Delivery attempts will continue for
    some time, and this warning may be repeated at intervals if the message
    remains undelivered. Eventually the mail delivery software will give up,
    and when that happens, the message will be returned to you.


    Regards

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hi starfire,

    Please zip up your logs and then send them to support [at] conceiva [dot] com. If you did this already, please try again.

    If the ZIP file is over 10MB in size your email may bounce, so upload them to a filesharing site like dropbox or rapidshare and send us the download link. Once we get your logs, we'll analyze them and get you back up and running.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Aug 2012
    Posts
    16

    Default

    Hi,

    It looks like there is some issue sending emails to anything [at] conceiva [dot] com, I had the same problem with the sales alias as well as support.

    So I sent an email from a hotmail account, hopefully you will get that.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hi starfire,

    Got your logs from your hotmail account. We'll check them out and get back to you.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    May 2012
    Location
    B.C., Canada
    Posts
    16

    Default

    The issue is a bug in Western Digital's WDTV Live firmware.
    There are numerous complaints on that forum.

    In support, Google provides 4 pages when searching: WDTV Live SMP "There is no media in the current folder".

  6. #6
    Join Date
    Aug 2012
    Posts
    16

    Default

    Well, it always worked with my other DLNA server software the issue was only with Mezzmo.

    And Support just sent me a patch that fixes Mezzmo so the problem is solved now,

    Thanks Support.

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hi starfire,

    Glad you are back up and running again.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #8
    Join Date
    Jun 2010
    Posts
    136

    Default

    I have no issues seeing media with my WDTV Live SMP. I'm using latest mezzmo if that matters. Maybe your profile device got messed up.

  9. #9
    Join Date
    Feb 2011
    Posts
    3

    Default

    Any chance you could send this patch to me? I'm having the exact same probelm. Was working fine, but I reinstalled Windows, and now Mezzmo won't let me browse my folders!

  10. #10
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    It is probably an access permissions issue if your media files are coming from a NAS drive or another computer. See this FAQ to fix the problem - http://forum.conceiva.com/showthread...r-home-network

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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