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Thread: Sony BDP-S590 Error playing MP4 ...file is corrupt or not supported

  1. #1
    Join Date
    Aug 2012
    Posts
    4

    Default Sony BDP-S590 Error playing MP4 ...file is corrupt or not supported

    I am having problem playing MP4 files. My current profile is Sony,BDP,HT,SMP and my current version is 2.6.7.0, my bluray player is Sony BDP-S590. When I play MP4 files I get the message. The file is corrupt or not supported. The files play fine on my PC. Please help.

  2. #2
    Join Date
    Sep 2009
    Posts
    1,994

    Default

    Hi,
    can you please post the FFmpeg information of one of the files by right-clicking the file in Mezzmo and selecting 'Get FFmpeg Information' then click 'Copy to Clipboard' and paste the contents into a reply to this post or send it to support [at] conceiva [dot] com. If you could also tell us whether you have transcoding turned on or off this will help to isolate the problem.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
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  3. #3
    Join Date
    Aug 2012
    Posts
    4

    Default

    Below is FFmeg information. The turn off transcoding box is not checked. Thanks for your help and quick response


    ffmpeg version N-40693-gc457a29 Copyright (c) 2000-2012 the FFmpeg developers
    built on May 15 2012 12:57:14 with gcc 4.6.2
    configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc/include --extra-ldflags=-L/home/peter/cc/lib --pkg-config=pkg-config --disable-w32threads
    libavutil 51. 51.100 / 51. 51.100
    libavcodec 54. 21.101 / 54. 21.101
    libavformat 54. 5.100 / 54. 5.100
    libavdevice 53. 4.100 / 53. 4.100
    libavfilter 2. 73.100 / 2. 73.100
    libswscale 2. 1.100 / 2. 1.100
    libswresample 0. 11.100 / 0. 11.100
    Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'C:\Users\Parents\Videos\Church Video\Living Scriptures\Book Of Mormon\Journey to the Promised Land .m4v':
    Metadata:
    major_brand : mp42
    minor_version : 0
    compatible_brands: mp42isomavc1
    creation_time : 2012-07-07 23:03:35
    encoder : HandBrake 0.9.5 2011010300
    Duration: 00:28:15.14, start: 0.000000, bitrate: 1459 kb/s
    Chapter #0.0: start -0.083411, end 153.570078
    Metadata:
    title : Chapter 1
    Chapter #0.1: start 153.570078, end 266.466200
    Metadata:
    title : Chapter 2
    Chapter #0.2: start 266.466200, end 421.621200
    Metadata:
    title : Chapter 3
    Chapter #0.3: start 421.621200, end 542.041500
    Metadata:
    title : Chapter 4
    Chapter #0.4: start 542.041500, end 681.964611
    Metadata:
    title : Chapter 5
    Chapter #0.5: start 681.964611, end 882.631744
    Metadata:
    title : Chapter 6
    Chapter #0.6: start 882.631744, end 940.306033
    Metadata:
    title : Chapter 7
    Chapter #0.7: start 940.306033, end 1138.137000
    Metadata:
    title : Chapter 8
    Chapter #0.8: start 1138.137000, end 1311.727078
    Metadata:
    title : Chapter 9
    Chapter #0.9: start 1311.727078, end 1402.234167
    Metadata:
    title : Chapter 10
    Chapter #0.10: start 1402.234167, end 1480.562411
    Metadata:
    title : Chapter 11
    Chapter #0.11: start 1480.562411, end 1601.016078
    Metadata:
    title : Chapter 12
    Chapter #0.12: start 1601.016078, end 1695.118378
    Metadata:
    title : Chapter 13
    Stream #0:0(und): Video: h264 (Main) (avc1 / 0x31637661), yuv420p, 720x400, 1289 kb/s, 23.98 fps, 59.94 tbr, 90k tbn, 180k tbc
    Metadata:
    creation_time : 2012-07-07 23:03:35
    Stream #0:1(eng): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 164 kb/s
    Metadata:
    creation_time : 2012-07-07 23:03:35
    Stream #0:2(und): Subtitle: mov_text (text / 0x74786574)
    Metadata:
    creation_time : 2012-07-07 23:03:35
    At least one output file must be specified


    ---> DB Level Info: 30, 77
    ---> Frame rate: 23.98
    ---> Aspect ratio:

  4. #4
    Join Date
    Sep 2009
    Posts
    1,994

    Default

    Hi,
    please send an email to support [at] conceiva [dot] com and we will provide you with an updated device profile to try.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Aug 2012
    Posts
    4

    Default

    Peter,
    I tried the updated profile as your instructions suggested and it did not resolve the issue. Any other help will be appreciated.

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks for the feedback. We'll send you another device profile to try.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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