FAQ: How to turn on diagnostic logging

[Dennis]

Hello,

When there are any issues with Mezzmo and your hardware, please send us the log files generated by Mezzmo, so that we can understand the issues better.

To turn on logging please do the following:

1) Start Mezzmo (if it's not already running)
2) Go to Tools -> Options and on the General page place a check mark in the "Enable diagnostic logging" box
3) Click OK to close the Options dialog
4) If the server is running, stop it using Stop/Start button on the toolbar in Mezzmo
5) Shut down Mezzmo GUI
6) Start up Mezzmo GUI again
7) Start the server using the Stop/Start button on the toolbar
8) Do the action that's not working
9) Go back to Tools -> Options and remove the check mark
10) Stop your Mezzmo server
11) In the Tools -> Options dialog click on the View Log Files button and zip up the folders with the files (please make sure that both folders are in the archive)

Please try to only log the action that's causing the problem. If you need, use the Clear Logs button in the options to delete any previous log files.

Then just zip everything up and send to support (at) conceiva (dot) com .

Thank you,

Dennis

[Mark]

I tried to clear the logs and they wouldn't clear even after stopping the Mezzmo client and service. So I manually deleted all logs leaving the folders. Now the "Enable diagnostic logging" checkbox isn't sticky. Have Logging file zero filesize under both Mezzmo.exe and MezzmoMediaServer folders and have ...Service.txt and ...ServiceTranscoder.txt files in latter folder only. What is the filename of the file are you after?

[Dennis]

If you manually delete all files from those folders then you have to shut down Mezzmo GUI and the server and then start the GUI again - this should fix the checkbox. The Logging file (zero filesize) is there to indicate whether logging is turned on - when that file is not there, logging is turned off.

We need all files from those two folders for full diagnostics.

[Hokiebus]

Tried your tutorial using trial version. Check mark doesnt stay there after u restart server. ????

[Dennis]

Tried your tutorial using trial version. Check mark doesnt stay there after u restart server. ????

If you use the "View Log Files" button, do you see two folders there? Do each of those folders have files in them?

[JayR]

I am testing the trial version of 2.4.5.. I have a Sony SMP-100 and 15 seconds into every movie I have tried get stuttering playback.

I was going to enable logging and create a post with the logs but when I follow the instructions above no logs are created. The check box resets to off.

Any ideas?

[Dennis]

Did you restart both Mezzmo GUI and the server (using the button on the toolbar) after enabling logging? Basically, check that box, then stop the server and exit Mezzmo. After that run Mezzmo, go to Options and the box should be ticked. If it is, start the server.

[JayR]

Thanks Dennis. I did NOT restart the GUI. You should add that above.

It works after doing what you said.

[Dennis]

I've edited the instructions to make them more clear, thanks!