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Thread: All Library dissapeared, cannot re add anything. Crash

  1. #1

    Default All Library dissapeared, cannot re add anything. Crash

    I loaded up mezzmo today on my TV and noticed the library was missing. I checked mezzmo and all devices were missing from media devices. All teh library files were also gone.

    I tried to re-add my library folder and mezzmo just crashes.

    Mezzmo caused an Access Violation (0xc0000005)
    in module Mezzmo.exe at 0023:00402bba.

    Error occurred at 9/4/2012 22:41:22.
    C:\Program Files (x86)\Conceiva\Mezzmo\Mezzmo.exe, run by Jimmy.
    Computer Name: JIMMY-PC Domain: WORKGROUP.
    Operating system: Windows 7 (6.1.7601).
    8 logical processor(s), type 586.
    CPU Vendor: GenuineIntel Stepping: 5 Model: E Family: 6.
    28% memory in use:
    8191 MB physical memory
    5889 MB physical memory free
    16379 MB paging file
    13646 MB paging file free
    2048 MB user address space
    1793 MB user address space free

    Read from location 00000018 caused an access violation.

    Compiler Options:
    _MSC_VER=1500 WINVER=0x600 _WIN32_WINNT=0x600 _WIN32_WINDOWS=0x410
    NTDDI_VERSION=0x6000000 _WIN32_IE=0x700 UNICODE _UNICODE Release

    Context:
    EDI: 0x00000001 ESI: 0x00707ab2 EAX: 0x00000018
    EBX: 0x00000001 ECX: 0x00000018 EDX: 0x000034e5
    EIP: 0x00402bba EBP: 0x0018d3ec SegCs: 0x00000023
    EFlags: 0x00010202 ESP: 0x0018d3e8 SegSs: 0x0000002b

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    We'll try to get you back up and running. Some questions:

    • When Mezzmo crashes, you should see a crash window appear. Click the "Go To Folder" button on this window and send the crash dump ZIP file that is created to us at support [at] conceiva [dot] com.
    • Are you running Mezzmo under a different Windows user account? If you are, then try logging into Windows using your other user account and see if that is better.
    • What version of Mezzmo are you running? If you are not running the current version of Mezzmo (v2.6.7.0), then please download and install this. I suggest uninstalling your current Mezzmo first (including removing your Mezzmo library) and then installing a fresh copy of the latest version of Mezzmo.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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