FAQ: How to get FFmpeg information about a file

[Paul]

If you are using Mezzmo v2.1.7 and above:
Right-click on the file in Mezzmo and select the "Get FFmpeg Information" command from the context menu. A dialog should appear that contains all the necessary information. After that click on the "Copy to clipboard" button and you will be able to paste it into a message to support.

If you are using Mezzmo v2.1.6 and below:
FFmpeg's information about a file is used to build the device profile - it tells Mezzmo media server which files to transcode and which to pass-through for the optimum experience.

To get file information from FFmpeg please do the following:

1) Please run the command prompt by going to your Start menu and typing "cmd" in the run prompt (it's a small text box in the Start menu). After you type it in, hit Enter and a black box with a command prompt should come up.
2) Then, please go to your Mezzmo's installation folder like this (let's assume it's installed in C:\Program Files\Conceiva\Mezzmo, please note, if you're on 64-bit Windows, then "Program Files" becomes "Program Files (x86)"):

cd "\program files\conceiva\mezzmo"

3) Then (once in that folder) type:

ffmpeg -i "<your video filename here>" and you should see output from ffmpeg that will describe the file format, codecs, etc...

For example, if your file is located in a folder "fred" on drive "G:" and is called "myfile.avi", you'd need to type it in like this:

ffmpeg -i "G:\fred\myfile.avi"

Please make sure you have quotes around the file location, because if there are any spaces in folder or filenames they won't be processed properly without quotes.

4) Please take a screenshot of that or copy and paste it and send it to support (at) conceiva (dot) com.

That information would tell me what container and audio/video codecs are in the file, because that is what needs to go into the device profile.

Dennis