Mezzmo Crashes... HELP

[philhobden]

I cllick on the ICOn to open Mezzmo. Loading window opens, then the program crashes and doesnt boot up.

Any ideas? Have reintalled and that doesnt work either

Running: Windows 7

[Paul]

Can you please delete your Mezzmo library (you can select this option when uninstalling Mezzmo or just search your computer for "Mezzmo.db" file and delete all files in that folder), then re-install and try again?

If it still crashes, can you please enable diagnostic logging, so that I could see better what's happening by following these steps:

1) go to this folder: C:\Users\<your login>\AppData\Local\Conceiva\Logs
2) in it you should see two subfolders - "Mezzmo.exe" and "MezzmoMediaServer.exe"
3) in each of those folders please create an empty file called "Logging" (just right click in the Windows explorer, select "New" -> "Text Document", then enter "Logging" as the name - please note, it doesn't have an extension)
4) after that try running Mezzmo again
5) after it crashes, you should see some log files created in those folders - please zip them up and send to support@conceiva.com for investigation

Please let me know how that goes and if you need any further help.

[philhobden]

Cant find the log file to do this with.. search whole PC for AppData and cant find that anywhere.

[Paul]

If you're on Windows 7, then there should be such a folder:

C:\Users\<your login>\AppData\Local\Conceiva\Logs

where "<your login>" is your user name you use to log into Windows. For example, if you use "phil" as your name, the folder will be:

C:\Users\phil\AppData\Local\Conceiva\Logs

[philhobden]

Okay have done that and created log files. Run Mezzmo and checked both log files which are empty.

[Paul]

Have you put the empty files "Logging" in both \Mezzmo.exe and \MezzmoMediaServer.exe folders? Were there any .txt files created in those folder after you run Mezzmo?

[philhobden]

Put in both created new file, text, called logging. Closed out and run mezzmo. Nothing in either file.

[Paul]

Is the file:

C:\Users\phil\AppData\Local\Conceiva\Logs\Mezzmo.exe\Mezzmo.txt

being created at all? (remember to replace "phil" with your Windows login name)

Just to confirm, you've put file "Logging" (without any extension in the

C:\Users\phil\AppData\Local\Conceiva\Logs\Mezzmo.exe\

folder - it's not a file, right?) And yes, you'll also need to restart Mezzmo after putting the Logging file.

[philhobden]

Have now emailed this to Support as requsted. Sorry obviously not very good at PC stuff!

[Paul]

No problem - thanks for e-mailing them in. I'll get back to you via e-mail.