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Thread: Mezzmo Crashes... HELP

  1. #1

    Default Mezzmo Crashes... HELP

    I cllick on the ICOn to open Mezzmo. Loading window opens, then the program crashes and doesnt boot up.

    Any ideas? Have reintalled and that doesnt work either

    Running: Windows 7

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Can you please delete your Mezzmo library (you can select this option when uninstalling Mezzmo or just search your computer for "Mezzmo.db" file and delete all files in that folder), then re-install and try again?

    If it still crashes, can you please enable diagnostic logging, so that I could see better what's happening by following these steps:

    1) go to this folder: C:\Users\<your login>\AppData\Local\Conceiva\Logs
    2) in it you should see two subfolders - "Mezzmo.exe" and "MezzmoMediaServer.exe"
    3) in each of those folders please create an empty file called "Logging" (just right click in the Windows explorer, select "New" -> "Text Document", then enter "Logging" as the name - please note, it doesn't have an extension)
    4) after that try running Mezzmo again
    5) after it crashes, you should see some log files created in those folders - please zip them up and send to support@conceiva.com for investigation

    Please let me know how that goes and if you need any further help.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default Nope... more help needed

    Cant find the log file to do this with.. search whole PC for AppData and cant find that anywhere.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    If you're on Windows 7, then there should be such a folder:

    C:\Users\<your login>\AppData\Local\Conceiva\Logs

    where "<your login>" is your user name you use to log into Windows. For example, if you use "phil" as your name, the folder will be:

    C:\Users\phil\AppData\Local\Conceiva\Logs

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5

    Default Aha! But...

    Okay have done that and created log files. Run Mezzmo and checked both log files which are empty.

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Have you put the empty files "Logging" in both \Mezzmo.exe and \MezzmoMediaServer.exe folders? Were there any .txt files created in those folder after you run Mezzmo?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7

    Default

    Put in both created new file, text, called logging. Closed out and run mezzmo. Nothing in either file.

  8. #8
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Is the file:

    Code:
    C:\Users\phil\AppData\Local\Conceiva\Logs\Mezzmo.exe\Mezzmo.txt
    being created at all? (remember to replace "phil" with your Windows login name)

    Just to confirm, you've put file "Logging" (without any extension in the
    Code:
    C:\Users\phil\AppData\Local\Conceiva\Logs\Mezzmo.exe\
    folder - it's not a file, right?) And yes, you'll also need to restart Mezzmo after putting the Logging file.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9

    Default

    Have now emailed this to Support as requsted. Sorry obviously not very good at PC stuff!

  10. #10
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    No problem - thanks for e-mailing them in. I'll get back to you via e-mail.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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