Hi,
It is difficult for us to know exactly what is happening, as it is a secure site so we can not try it out here. A couple of comments:
Https downloads are supported by DownloadStudio, that should not be an issue.
The username and password login details only work for web sites that use http authentication. Most sites on the internet use a private authentication process and creating a 'cookie' for communication with the server. This cookie then is passed to the server with each request to authenticate your session. DownloadStudio normally is able to download from sites using private authentication by reading the cookie that is created when you login and using it for communication with the server.
To test to see if DownloadStudio is getting past the authentication page, login to your account, then download a html page from the bank in DownloadStudio. Open the downloaded html file in your browser, if it is just a login page for the bank then DownloadStudio is not getting past the authentication. To increase the chance that DownloadStudio has the correct cookie try starting the download from your web browser using the DownloadStudio web browser integration, this will pass the cookie straight from the browser to DownloadStudio and DownloadStudio will then use that cookie when requests are made to the server.
I hope this information helps.
Conceiva. Download it with DownloadStudio. Stream it with Mezzmo.
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