MKV Not Working on Hopper

[Paul]

Great to hear. Let us know how it goes.

[choclate]

Ok here are my findings
MP4 working directly
avi getting transcoded to MPEG2 and working on the fly
MKV's however still not working, it starts transcoding from what I can see but the video never shows up and after a few seconds of dark screen it returns back to the menu on the Hopper.
The transcoding some times continues even after that or in most cases it shows up as Server Paused and it stops there, here is an attached log file for investigation and in helping to make it better
FYI a profile i got of the internet from Tversity user makes mkv work without issues in Hopper but i would rather stick with Mezzmo due to the advanced features and control with play lists etc. You guys are doing a great job, hopefully this can be resolved

[Paul]

It appears your Hopper tried to play the MKV file (that was being transcoded on-the-fly to MP4) and skipped over it to the next file in the playlist/folder. That's why you see the "Server Paused" status on the transcoding MKV file (only one file is transcoded at a time in Mezzmo).

Try this: Right-click on the MKV file in Mezzmo and click 'Pre-transcode Files'. Choose your device in the Pre-transcode Files dialog and click Choose Formats. In the Transcoding Formats dialog, choose the bolded format and click OK. Click OK to start pre-transcoding the MKV file. Once transcoding has completed, try streaming the MKV file again to your Hopper. Let us know if that works. If transcoding the MKV failed, click on the "Failed" hyperlink in the Transcoding pane and send us the FFmpeg transcoding log text.