Sharp Aquos C8470U - Not playing my MKV files

[Scott]

Hey Paul,

No luck. I moved the slider half way down and when I try to play the MKV the TV still hestitates about 2 seconds then shows the "Cannot Play this File" error. I also moved the slider all the way down and that didn't work either. Then just for fine, I tried that slower bitrate on all 4 of the Sharp profiles listed....didn't work on any of them.

Here are the logs. Thanks for working through this with me.

Scott
Logs.rar

[Paul]

Hi Scott,

Thanks for the tests & new set of logs. The logs show that even by lowering the video bitrate, transcoding this file on-the-fly is too slow on your computer for real-time streaming. When you stream this file, please go to the Transcoding pane in Mezzmo and you will see the file listed there. If it is marked red, then that tells us that transcoding is too slow for real-time streaming. The workaround (which you already know about) is to pre-transcode your file - or to upgrade your computer with a more powerful CPU and memory so that transcoding is faster for real-time streaming.

[Scott]

Hi again Paul,

My computer has an AMD A8-3850 APU with Radeon HD Graphics 2.90 GHz, 16 GB RAM, and 64 bit OS. It's only about 6 months old and I have never had a problem with anything being slow on it...Vegas movie creation, games, or other memory intensive tasks.

My other computers, I would totally understand, but you think this processor/memory is too slow? There's nothing else to try?

Thanks as always,

sb

sb

[Paul]

Always something else to try Please email us at support [at] conceiva [dot] com and we'll send you an updated device profile that may improve streaming your MKV files. Also, please check your TV's manual to see what video formats your TV can play via DLNA or USB. Please add this information into your email to us.