Results 1 to 10 of 14

Thread: Sharp Aquos C8470U - Not playing my MKV files

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1

    Default Sharp Aquos C8470U - Not playing my MKV files

    Hello,

    I'm relatively new to Mezzmo and the DLNA world. It's awesome and I have loved using my digital library on my TV.

    I just bought a new Sharp C8470U and I am having some trouble getting the TV to play my MKV files. My previous Sharp recognized and played them just fine, but this one is showing "Can't play this file type" error on the TV. Even with that error, Mezzmo is starting to transcode the file, but it's saying that the transcoding is too slow. I tried changing the device profile around to the different Sharp profiles. Oddly, when I first started Mezzmo with the new tv, Mezzmo assigned it a generic device profile. When I switched it to "Sharp Aquos (2011 model), it played one of my MKV files, but non of the others. I tried uninstalling Mezzmo and reinstalling it. This time it recognized the TV with the Sharp profile, but non of the MKV files are playing. I didn't have this problem on my previous Sharp. Mezzmo worked perfectly transcribing the files and playing them.

    Any suggestions?

    Huge thanks,

    Scott

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,641

    Default

    Mezzmo is transcoding your MKV files to a format that your TV supports.

    Do you know what video formats that your TV model supports? You can typically find this in the TV's manual. If it supports MKV, then we will create a new device profile to match your TV's capabilities.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default The TV says it supports MKV

    Hi Paul,

    I really appreciate the reply. The TV (Sharp C8470U) does say that it supports MKV. I turned on the the pre-transcoding feature for MKV files and it seems to be working alright. My first question is, will that use more disk space? I have a lot of MKV files and they are 6-10gb each.

    Another question that just came up regards AVCHD files. I see online that most people are able to get these to play through Mezzmo on Sharp products, but they are just freezing my TV. Any thoughts? Is there a newer Sharp (like 2012) profile being developed that might help?

    Huge thanks again,

    Scott

    Quote Originally Posted by Paul View Post
    Mezzmo is transcoding your MKV files to a format that your TV supports.

    Do you know what video formats that your TV model supports? You can typically find this in the TV's manual. If it supports MKV, then we will create a new device profile to match your TV's capabilities.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,641

    Default

    Hi Scott,

    If Mezzmo transcodes your MKV file, then they are cached in your transcoding folder. See the Transcoding Settings dialog to control all aspects of transcoding - including the location of this folder and the maximum size of this folder. When the maximum size is reached, Mezzmo will remove older transcoded files.

    Regarding your AVCHD files, a few questions:

    • Please post the FFmpeg information on one of the AVCHD files. To do this, right-click on the AVCHD file in Mezzmo and click 'Get FFmpeg Information'.
    • What device profile is your Sharp TV using in Mezzmo?
    • Do you have transcoding turned on or off?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5

    Default

    Paul - thanks for the help earlier. I thought I had the problem with the MKV's solved, but after not trying to watch one since the last posting, I tried to watch one tonight and it didn't work. I'm getting the same "Can't play this file" error I was getting earlier. I am still using the Sharp Aquos 2011 profile and I have transcoding turned on.

    Any suggestions?

    Thanks

    Scott

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,641

    Default

    Hi Scott,

    Try pre-transcoding the MKV file and then playing it. Right-click on the MKV in Mezzmo and click 'Pre-transcode Files'. In the 'Pre-transcode Files' dialog, choose your device and click 'Choose Formats'. In the Transcoding Formats dialog select the bolded format and click OK. Click OK to start transcoding and then wait until transcoding has completed. Then stream the MKV to your TV and see how it goes. If no better, then please post the FFmpeg Information on the MKV video. To do this, right-click on the MKV in Mezzmo and click 'Get FFmpeg Information'.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

Similar Threads

  1. Sharp Aquos LC-70C847OU - mp4 playback problem
    By DrFreeze in forum Mezzmo Questions and Support
    Replies: 2
    Last Post: 06-14-2012, 12:41 AM
  2. Using Mezzmo with a Sharp Aquos Quattron LC-70LE733U TV
    By FunkyBoss in forum Mezzmo Questions and Support
    Replies: 7
    Last Post: 01-23-2012, 09:31 AM
  3. Randomly playing video files in a folder (Usefull for music video files)
    By Jike in forum Mezzmo Wish List and Feedback
    Replies: 7
    Last Post: 12-28-2011, 04:04 PM
  4. Sharp aquos cannot find mezzmo server - no media server found
    By wagnermachine in forum Mezzmo Questions and Support
    Replies: 4
    Last Post: 10-05-2011, 11:00 AM
  5. PS3 not playing MKV files
    By Chuchelo in forum Mezzmo Questions and Support
    Replies: 1
    Last Post: 01-01-2011, 11:23 AM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •