Results 1 to 2 of 2

Thread: Sony BDPS390 and the dreaded "The file is corrupt or unsupported" message

  1. #1
    Join Date
    Dec 2012
    Posts
    2

    Default Sony BDPS390 and the dreaded "The file is corrupt or unsupported" message

    Hi,

    I've recently purchase a Sony BDP-S390 Blu Ray player.

    I've tried to play my divx files, which work perfectly fine on my laptop, using Sony's own Homstream media software, as well as Serviio and now with Mezzmo, yet still I receive this message.

    Please can you help?

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Make sure you are using the 'Sony BDP, HT, SMP' device profile in Mezzmo for your Sony BDP. Go to the Media Devices dialog in Mezzmo to check this.

    If that still does not help, email us at support [at] conceiva [dot] com and we'll provide an updated device profile to try. In your email, please include the FFmpeg information on the DivX file that does not play. To do this, right-click on the video in Mezzmo and click 'Get FFmpeg Information'.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

Similar Threads

  1. File "Title information" being displayed rather than file "Names"
    By lonewulf in forum Mezzmo Questions and Support
    Replies: 15
    Last Post: 06-22-2014, 07:17 PM
  2. PS3 says "unsupported data" when streaming from Mezzmo
    By mgab in forum Mezzmo Questions and Support
    Replies: 19
    Last Post: 06-02-2013, 11:35 AM
  3. "File not supported" with Mezzom; with Samsung PC Share Manager it works
    By Rapishu in forum Mezzmo Questions and Support
    Replies: 3
    Last Post: 11-15-2011, 02:11 PM
  4. Unsupported file "mp3" and others on Samsung TV with FFMPEG crashes
    By So fresh in forum Mezzmo Questions and Support
    Replies: 5
    Last Post: 11-11-2010, 08:38 AM
  5. WD TV Live Question - "File format unsupported" - Help Needed
    By dcr25568 in forum Mezzmo Questions and Support
    Replies: 6
    Last Post: 09-20-2010, 11:41 AM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •