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Thread: Mezzmo problem with showing folders on TV and playing mkv files

  1. #1

    Default Mezzmo problem with showing folders on TV and playing mkv files

    Hello, I've just bought Mezzmo. I had the Trial Version a couple days ago and it was all OK.
    Today I've installed the new full version of the program and now i have a lot of problems.
    I have a Samsung Smart TV. When i try to open the folders section the TV freezes and restarts.
    And when i try to open files from a shared folder I can't. It says that the filetype is not supported.

    Can you help me out?
    Thx

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    First, lets make sure the upgrade went smoothly. Stop your Mezzmo server and exit Mezzmo. Download the Mezzmo installer from http://www.conceiva.com/downloads and then run it. Choose to do a Repair when prompted. After that completes, run Mezzmo and start your Mezzmo server. Try streaming now. If still a problem, then we'll need to see a set of logs. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Repeat the problem that you are getting and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    when i try to install it. it just says: your mezzmo is up to date

  4. #4

    Default

    I have uninstalled it, then installed it again. Same problem.
    an MP4 won't play; and the movies that are on the shared folder won't play at all (most of them are mkv files)
    (Mezzmo is installed on my PC and the folder which contains the movies is shared to my PC from an another PC, a couple days ago it was all fine...)
    When i open the "folders" section on my TV and go in to the folder MOVIES it won't show any other folder or files located in the folder movies. But when i go to recently added section there are those movies, but won't play...

  5. #5
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    If files from a shared (network) drive/folder don't play, then the reason is most likely access permissions. See this FAQ - http://forum.conceiva.com/showthread...r-home-network.

    Regarding your MP4, please post the FFMpeg information. Right-click on the MP4 and click 'Get FFmpeg Information'. And, tell us the model of the device you are streaming to and the device profile assigned to your device in Mezzmo. Check the Media Devices dialog to see this.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #6

    Default

    ffmpeg version N-46003-gfa48da1 Copyright (c) 2000-2012 the FFmpeg developers
    built on Oct 25 2012 12:37:27 with gcc 4.6.2 (GCC)
    configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc/include --extra-ldflags=-L/home/peter/cc/lib --pkg-config=pkg-config --disable-w32threads --enable-zlib
    libavutil 52. 0.100 / 52. 0.100
    libavcodec 54. 69.100 / 54. 69.100
    libavformat 54. 34.100 / 54. 34.100
    libavdevice 54. 3.100 / 54. 3.100
    libavfilter 3. 20.105 / 3. 20.105
    libswscale 2. 1.101 / 2. 1.101
    libswresample 0. 16.100 / 0. 16.100
    Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'D:\kontakt\ja ja ja\ja ja ja.mp4':
    Metadata:
    major_brand : isom
    minor_version : 1
    compatible_brands: isom
    creation_time : 2012-10-23 07:51:00
    Duration: 00:19:17.18, start: 0.000000, bitrate: 12464 kb/s
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1920x1080 [SAR 1:1 DAR 16:9], 11843 kb/s, 29.97 fps, 29.97 tbr, 30k tbn, 59.94 tbc
    Metadata:
    handler_name : VideoHandler
    Stream #0:1(und): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 127 kb/s
    Metadata:
    handler_name : SoundHandler
    Stream #0:2(und): Data: none (rtp / 0x20707472)
    Metadata:
    creation_time : 2012-10-23 10:08:02
    handler_name : GPAC ISO Hint Handler
    Stream #0:3(und): Data: none (rtp / 0x20707472)
    Metadata:
    creation_time : 2012-10-23 10:08:18
    handler_name : GPAC ISO Hint Handler
    At least one output file must be specified

    <MEZZMO>: Child process ended with code: 109, ExitCode=1


    ---> DB Level Info: 41, 100
    ---> Frame rate: 29,97
    ---> Aspect ratio: 16:9

    It's a Samsung Smart TV UE40ES5500W
    Device profile Samsung E

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    Please send us a set of logs and that should tell what is happening. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Try streaming the video and when it fails, stop your Mezzmo server and exit Mezzmo. Zip up all your logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #8

    Default

    i've just sent you the logs (subject: logs for mkv file not playing)

  9. #9

    Default

    and about the shared folder: In my credential manager i can see the other computer, but when try to see via mezzmo services, i can't; i write the name of the other computer, but it says: "The account name is invalid or does not exist, or the password is invalid for the account name specified."

    The folder is shared and i have full permissions on it.

  10. #10
    Join Date
    Sep 2009
    Posts
    2,588

    Default

    Hi,
    do you use a blank password to logon to Windows? You may need to go to Control Panel\All Control Panel Items\Administrative Tools and run 'Local Security Policy' then under 'Local Policies' you will find 'Security Options' and in here is a setting for 'Accounts: Limit local account use of blank passwords to console logon only', if this setting is enabled you will not be able to use a blank password to run the Mezzmo media server.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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