Problems with Change Artwork in version 3.0.1.0

[deaded]

Yeah. Makes no sense. It would make more sense if it NEVER worked but since it stopped when I upgraded... Odd. Also, I did run through the registry and there were no more mezzmo tags. Also when I re-installed 3.0.0.0 I rebooted and did NOT put all my old library data back. I tried it completely virgin, loaded one movie, and tried to get data from there. Same thing when I upgraded again to 3.0.1.0. Apparently I'm the only one with this issue, it's got to be something on my system, but I'm at a total loss.

[Paul]

Hang in there - I am sure we will sort it out and get you back up and running.

[deaded]

(I'm continuing to post here in the forum as well as emailing you because 1) I'm hoping someone else might have an idea, and 2) If we get it figured out I'm hoping maybe it will help someone else.)

My last log did not show any attempts to get artwork? Odd.

I'm not sure why it's not showing any attempts. I did a number of attempts each with three different movies. This is what happens...

I go into tools/options, and I turn on logging
I exit the server and exit the program
I restart the program and the server

I right click the movie
I select 'Properties'
In the Properties box I select the 'Change Artwork' drop down menu under the image of the movie that exists
I select, 'Get Internet Artwork...'
There is a 30 second pause, during which my cursor changes to a rolling circle. About five seconds into that that the title of the dialog box/requester changes to "Properties (not responding)"
After 25 more seconds the 'Properties (not responding)' changes back to 'Properties' and the 'Get Artwork From Internet' requester opens.
It has no results
I then select the 'Search For Artwork' button
After another 30 seconds of the rolling circle cursor a dialogue box opens titled Mezzmo and says, "Mezzmo cannot find any artwork for this music or video using the information you have provided'
I click the only button 'OK'
I then enter something generic into the 'Video title:' requester box (such as Future)
I click the 'Search For Artwork' button again and wait another 30 seconds.
A dialogue box opens titled Mezzmo and says, "Mezzmo cannot find any artwork for this music or video using the information you have provided'
I click 'OK'
Now I'm in the Get Artwork box. I click 'OK'
Now I'm in the Properties box again but my original artwork is gone so I hit the 'Cancel' button so at least I'll have that prior artwork instead of a dead icon.

I go back into tools/options, and disable logging
I exit the server, then exit the program.
I restart the program and server, get the log files, zip them up, and send them to you.

That's it step by step. I'm willing to admit that I"m a complete idiot but I don't know where I'm screwing up.

FWIW, when, in the 'Properties' box, I click 'Get OnLine Video Metadata' it works; gives me the metadata and a movie poster. So I CAN get something and Mezzmo *IS* able to access the net. It's usable. And I can always manually download the artwork, put it in a jpeg, and install it that way. It's just frustrating that the 'get internet artwork' button used to work and does not now.

I hope this helps.

Thanks,
Ed

[Paul]

Excellent detailed post, Ed. You're not screwing up and you're not a complete idiot. Your steps are correct. There must be some bug in Mezzmo that is exposed in your setup but not for other users. We will email you a custom "Mezzmo.exe" that will log out full details what happens when you search for internet artwork. Check your email inbox and give it a try.

[deaded]

OK, I put the custom mezzmo.exe in place and repeated the procedure above exactly. I tried 3 movies, "3 Days of the Condor," "Alien," and, "Arthur." 3 attempts with each title. Sent you the logs. I also did a complete scan of my C drive, boot sectors, and memory with Nod32 (updated virus sigs). Didn't find anything.

I'm keeping my fingers crossed that these logs show something.

Should I put back the original Mezzmo.exe or leave the custom one in place for now?

[Paul]

Thanks, Ed. We just sent you an email regarding a new custom Mezzmo.exe. Please send us a new set of logs and we'll analyze them. You can replace the original Mezzmo.exe after running the test.

[deaded]

OK, new set of logs sent. Now something new. Mezzmo won't recognize my Aquos 70" TV. Used to work fine. Even had pre-transcoded movies for it and watched them. Oddly, the TV will recognize the Mezzmo server and I can stream stuff that needs transcoding but not MKV files which is most of my collection. I removed the Aquos device from server devices. It won't find it at all. I rebooted the machine. Rebooted the server. Rebooted the TV. Rebooted the router and switch. Everything else works fine on the TV, Netflix going OK. I looked at my system logs but it gives me no clues and reports no errors. Mezzmo still recognizes and streams to the Samsungs and will transcode for them. I went through your FAQ with Mezzmo not seeing the device, which was very comprehensive. Nothing helped. Antivirus scan and malware scan did not help. Firewall off did not help. I used CCleaner to clean up the registry and that did not help.

Obviously it's my system that is causing all this, not Mezzmo. I'm still at a loss and and may eventually go ahead and reinstall windows since this is all getting ridiculous. I'll wait and see if you can figure anything out though. I appreciate the help.

[Paul]

Thanks for the new logs, Ed. We'll analyze them shortly and get back to you.

Regarding your Sharp Aquos, please send through a set of logs when you are trying to list Mezzmo on your TV. After turning on logging, restart your Mezzmo server and then use your Aquos to connect to Mezzmo. Try streaming your MKV files and when they fail, stop your Mezzmo server and exit Mezzmo. Zip up the logs and send them to us for analysis.

[deaded]

It works!!! It works!!! You fixed it with the new update!!
THANK YOU!

What was the issue, if I may ask?

[Paul]

Great to hear that you are up and running now. The problem was peculiar - your computer was refusing to download the Get Internet Artwork search results and save images when using Get Internet Artwork. Possibly something to do with your Windows temporary files/cache (we are not 100% sure). Our fix will be included for all users in the upcoming Mezzmo release.