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Thread: Problems with Change Artwork in version 3.0.1.0

  1. #1
    Join Date
    Feb 2013
    Posts
    31

    Default Problems with Change Artwork in version 3.0.1.0

    I'm new to the forum and the program. Fiddled with it for a few days and decided that it was the best server out there for movies so last night I purchased it and installed the license. Before installing the license I was able to click the "Change Artwork" button in a movie's properties and it would give me about 20 choices of covers. Since I installed the license I get nothing at all. Very odd. I have not changed anything. Yes, I exited the server and program and restarted. No change. Rebooted the computer but it did not fix it. Checked to see that all the metadata boxes were checked in 'Options' and I have not changed any settings for the windows firewall. BTW, I have windows 7 pro, all updates installed. No other firewalls.

    Also, now when I click, 'Get Online Video Metadata' it will usually find the data and give me one possible cover with no other options (before it gave many choices for cover artwork.

    Did I do something to screw it up? Can anyone help? I apologize if this has been asked before but after a few hours of searching and browsing the forum I did not find it.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    One possible reason is that the web sites (IMDB, TheTVDB) that Mezzmo retrieves online metadata and artwork from may have been down at that time - so Mezzmo could not retrieve anything. Try again and see how you go. When using the 'Get Online Video Metadata' dialog, try changing the search term and clicking search. That may produce better results.

    Also, a new fetaure in Mezzmo v3.0 is that it now gets movie/TV show artwork and text metadata automatically when you add video files into your Mezzmo library or when you maintain your library. This means that you do not have to do this manually any more.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
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    Twitter: https://twitter.com/conceiva_mezzmo
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  3. #3
    Join Date
    Feb 2013
    Posts
    31

    Default

    Thank you very much for the rapid reply. It's possible the IMDB and TheTVDB sites are down though they worked fine when I went to them directly. Is anyone else having this problem? I have tried a few times over the past 24h and so far no luck. I have tried changing the search terms and no luck still.

    I'm thinking about re-installing the program. Maybe that will fix it. Will I lose all the data I already have if I uninstall and re-install? If so is there a way I can prevent that?; save the important stuff in a different folder and copy it back to the new install?

    Quote Originally Posted by Paul View Post
    One possible reason is that the web sites (IMDB, TheTVDB) that Mezzmo retrieves online metadata and artwork from may have been down at that time - so Mezzmo could not retrieve anything. Try again and see how you go. When using the 'Get Online Video Metadata' dialog, try changing the search term and clicking search. That may produce better results.

    Also, a new fetaure in Mezzmo v3.0 is that it now gets movie/TV show artwork and text metadata automatically when you add video files into your Mezzmo library or when you maintain your library. This means that you do not have to do this manually any more.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    Just re-read your initial post. There's two ways to get artwork using the Properties dialog. Using Change Artwork -> Get Internet Artwork, it will give you several selections of artwork to choose from. However, clicking the 'Get Online Video Metadata' button at the bottom of the Properties dialog (this button is displayed when you are viewing properties of a video file) will give just one artwork to choose from.

    Regarding uninstalling - you should not need to uninstall & install to fix any file set problems. You can do this instead: Stop your Mezzmo server and exit Mezzmo. Download the latest Mezzmo installer from http://www.conceiva.com/downloads and run the installer. When prompted, do a Repair and your Mezzmo file set will be updated to the latest version or any file set problems will be fixed. After that, try running Mezzmo again.

    If still no success, then turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and stop your Mezzmo server and exit Mezzmo. Run Mezzmo and try getting some artwork for your movies. When it fails, exit Mezzmo and zip up all your logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Feb 2013
    Posts
    31

    Default

    Yes, I've been using the 'get internet artwork' selection. Still no results. When I use the 'metadata' button I get only one artwork, as you said. I went back and looked at some of the others and it seems that I was not getting a lot of choices on the metadata, I was getting different choices for the actual movie and metadata. So that is working just like it's supposed to. It's the 'Get Internet Artwork' selection that does not work. I get a 20 second pause, then nothing but a blank requester and even new search terms do not help. I will try again when I get home tonight just to make sure it's no an IMDB issue. If it does not work I'll try the repair you suggested and if that does not work I'll email you a log.

    I'll reply here in hopes of helping anyone else who may have the same problem.

    Again, thank you very much for such rapid and non-cookie-cutter replies. I'm not used to getting such good support! Keep up the good work.

  6. #6
    Join Date
    Feb 2013
    Posts
    31

    Default

    No luck with the repair feature. Still having issues. I sent a log with me trying to get artwork for Airplane and for Back to the Future.

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    Thanks - we'll anayze the log and report back.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #8
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
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    We checked your logs and sent an email to you. The logs show that Mezzmo tries to download various movie poster artwork but was denied access. The most probable reason is that your firewall or system protection software is blocking Mezzmo from accessing certain (or all?) web sites. Try to find out why Mezzmo.exe and MezzmoMediaServer.exe are denied access from web sites. It will be some configuration on your computer.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9
    Join Date
    Feb 2013
    Posts
    31

    Default

    Ok, still no luck.

    Here is what I have done so far. I tried the repair function, no luck. I checked that I could access the IMDB databases with my browser and that was working fine. I checked my firewall and all mezzmo applications had full access. I then tried turning off the firewall AND turning off my antivirus and anti-malware programs. Still could not access.

    So today I uninstalled and re-installed the program (fully, removed all files). No luck.

    I uninstalled again and then reinstalled version 3.0.0.0. No luck.

    I then turned off the server, exited Mezzmo, and updated to 3.0.1.0. No luck.

    I'm at a loss. I've sent you new logs but I have no idea what could be blocking me.

    Does anyone have any ideas?

  10. #10
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    That is strange. We'll check the logs now and report back.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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