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Thread: Lost Connection?

  1. #11

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    .. I did create log file at the time when "lost network connection" happened, but first, I'm not sure where to send it and there's a only one log file with some data inside .. under Mezzmo.exe is Mezzmo.txt, is this file you need? .. also, at that time WD TV Live or Mezzmo lost network connection about x2 when watching one video file about 45 minutes long ..

    .. ok, after pc restart there's a couple more log files under Mezzmo.exe and MezzmoMediaServer.exe folder, which one?
    Last edited by fango; 07-19-2010 at 10:40 PM.

  2. #12
    Join Date
    Mar 2010
    Posts
    146

    Default

    Probably best to send them both, just in case.

    Their email address is support (at) conceiva (dot) com .

  3. #13

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    .. hm, that's not possible, patched MezzmoMediaService.txt = 143mb!? .. what I'm doing wrong?


    thanks!

  4. #14
    Join Date
    Mar 2010
    Posts
    146

    Default

    Don't forget to delete the logs before doing a new "logging sesssion". Just disabling/enabling logging won't delete any existing logs, new entries simply get appended.
    Last edited by RMerlin; 07-20-2010 at 05:34 AM. Reason: Typo

  5. #15

    Default

    I did cleared the previous log, I'll try again tomorrow ..

  6. #16
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Yes, as RMerlin suggested, the best (e.g. easiest for us here to use) way to log is:

    1) stop the server
    2) clear out the logs, but make sure logging is still turned on
    3) start the server
    4) do that one operation that fails (e.g., if one file doesn't play, just try to play that one file - no need to play others and it will make the log bigger and more complex to sort out)
    5) stop the server
    6) zip up (please do zip up, otherwise some files may not go through due to their size) and send *all* log files, especially the first time you contact support
    7) the e-mail is support (at) conceiva (dot) com

    Here's a link to a post regarding logs as well: http://forum.conceiva.com/showthread.php?t=419

    A typical log will be around 5-15 MBs uncompressed. An overnight log can grow to GBs

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #17

    Default

    Quote Originally Posted by fango View Post
    Mezzmo working just ok on my home pc, no crashes, shares are visible etc. but there's a problem when streaming all kinds of video files through wired connection, pc (Mezzmo)-wd tv live .. often connection has been lost with message on wd tv live "lost connection to network", then we need to go back on the wd tv live home screen, again choose media server-Mezzmo, folders, play the file .. is there a solution to this issue?

    thanks!

    win7 ultimate 32bit
    mezzmo 2.1.7.0
    wd tv live (firmware updated)
    wired connection
    I have the same problem.

  8. #18
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Quote Originally Posted by youngboy815 View Post
    I have the same problem.
    Please send a message to support for a patched version.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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