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Thread: Mezzmo 3.1.0 Samsung TV Crashes during thumbnail creation

  1. #1
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    Default Mezzmo 3.1.0 Samsung TV Crashes during thumbnail creation

    Another small bug with v3.1.0...

    On previous versions, If browsing on the TV to a photos folder that had not been accessed before (either on Mezzmo or the TV), i.e. no thumbs created yet. The old versions would hang for a few seconds then display the folder. 2 or 3 of the pictures would have thumbs, the rest would be a default grey icon.
    If i were to navigate away and come back, then more thumbs would show until all were done.

    Now on 3.1.0, there is the same 2 or 3 second delay, but the TV then shows an error:
    "Request Cannot be played. MEDIA PLAY will return to the main screen".
    I'm then dumped at the main menu.

    If i then re-navigate to the same folder, the same error will appear until all the thumbs are created.

    thanks

    Gus
    Last edited by Gus; 03-30-2013 at 08:49 AM.
    Mezzmo Server: HP MicroServer N40L, Dual Core, 8Gb, 8Tb. DLNA Clients: Samsung LE40C650 TV, Samsung BD-D5300 Blu-ray, iPad3, HTC OneX

  2. #2
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    Thanks for reporting this, Gus. We'll test this here with our Samsung TVs & BDPs. I'll report back after testing.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
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    Paul,
    just a quick update, incase you had put a fix in the latest build for this, it hasnt made a difference. I didnt see anything about it in the change log so i suspect this issue is still on your list.

    Also, just a note, i saw tonight this issue doesnt happen on video files, I opened a folder tonight with 6 new TV show episodes, 1 got a new thumbnail, the others were just a grey logo as expected. Once i revisit the folder, the thumbs are there. However photos cause the issue. Just a bit more info for you.

    cheers
    Gus
    Mezzmo Server: HP MicroServer N40L, Dual Core, 8Gb, 8Tb. DLNA Clients: Samsung LE40C650 TV, Samsung BD-D5300 Blu-ray, iPad3, HTC OneX

  4. #4
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    Hi Gus,

    Sorry - we did not fix this for Mezzmo v3.1.1. I'll make sure we address the issue next week. Can you email us a set of logs when it happens? That will help us narrow down what may be the cause.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
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    no problem, just emailed the logs to support at.
    Mezzmo Server: HP MicroServer N40L, Dual Core, 8Gb, 8Tb. DLNA Clients: Samsung LE40C650 TV, Samsung BD-D5300 Blu-ray, iPad3, HTC OneX

  6. #6
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    Thanks, Gus. We'll go through the logs and respond back after we have found the problem.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
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    Paul,
    any update on this? i'm still not able to view new photos on TV. i noticed the new update didnt seem to fix it.
    cheers
    Gus
    Mezzmo Server: HP MicroServer N40L, Dual Core, 8Gb, 8Tb. DLNA Clients: Samsung LE40C650 TV, Samsung BD-D5300 Blu-ray, iPad3, HTC OneX

  8. #8
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    Unfortunately, you are right, Gus. We did not fix your issue for Mezzmo v3.2.0.0. We tried to reproduce it on our Samsung TVs here & browsing photos worked fine. I'll bump it up on our development task list.
    Last edited by Paul; 05-18-2013 at 11:24 AM.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9
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    Quote Originally Posted by Gus View Post
    Another small bug with v3.1.0...

    On previous versions, If browsing on the TV to a photos folder that had not been accessed before (either on Mezzmo or the TV), i.e. no thumbs created yet. The old versions would hang for a few seconds then display the folder. 2 or 3 of the pictures would have thumbs, the rest would be a default grey icon.
    If i were to navigate away and come back, then more thumbs would show until all were done.

    Now on 3.1.0, there is the same 2 or 3 second delay, but the TV then shows an error:
    "Request Cannot be played. MEDIA PLAY will return to the main screen".
    I'm then dumped at the main menu.

    If i then re-navigate to the same folder, the same error will appear until all the thumbs are created.

    thanks

    Gus
    I have been having exactly the same issue since the Mezzmo 3.x upgrade on my Samsung D6300. I've been using Mezzmo for years and this has been the first issue, but unfortunately it's really annoying as half of the time it does not work correctly.

  10. #10
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    We're looking into it now & will report back.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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