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Thread: Latest Update Has Failed To Install Properly

  1. #1
    Join Date
    Nov 2010
    Posts
    22

    Default Latest Update Has Failed To Install Properly

    Win 7 64 bit. Mezzmo notified me that there was a new update so as usual I installed it. The update failed to complete saying that a related program was running and that I should close it but it did not tell me specifically what to close (I closed Mezzmo completely at the start of the update). Now it tells me that the update failed to complete and that I need to restart Windows before running auto update again. Restarting Windows does nothing. When I click on the button to clear that message a new message states that Mezzmo is up to date and shows the prior version number, which is obviously not correct.

    Any help in fixing this would be greatly appreciated, thanks.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Please download the full Mezzmo installer from http://www.conceiva.com/downloads/mezzmo-setup.exe. Close Mezzmo if running and stop Mezzmo server if running. Run this installer and, if it suggests to do a Repair, then click Yes. Otherwise the installer will upgrade your existing version. Let us know if you continue to have problems and we'll help further.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Nov 2010
    Posts
    22

    Default

    I did as suggested. The installer did not ask to repair so I let it install the latest version. When I start Mezzmo unfortunately I still get the same error where it asks me to complete the install by rebooting. Rebooting does not clear the error.

    Also, Mezzmo does seem to run but when I click on Help/About to check the version number it freezes.

    Thanks.
    Last edited by thm655321; 05-14-2013 at 09:54 PM.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Something is still very wrong. I suggest you uninstall Mezzmo completely from your computer. Reboot your PC and then install Mezzmo v3.2.0.0 again. If that has the same problem, let us know and we'll help further.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Nov 2010
    Posts
    22

    Default

    Okay, before reinstalling complete I was able to check help/about without it freezing and it now says version 3.2.0.0. So that is good. And Mezzmo does appear to be running correctly, also good. However, if I shut it down every time I restart Mezzmo the auto update runs and gives me the warning box with this message:

    "A previous package installation has not been completed.

    Please restart Windows to complete the package installation before running Auto Update again."

    I unchecked the updates box in options and reran and no message but I expected that. So I checked that box again and reran and I get the same auto update message.

    I am hesitant to reinstall completely, will that wipe my settings/libraries/etc.?

    Thanks.

  6. #6
    Join Date
    Sep 2009
    Posts
    1,970

    Default

    You can prevent this message appearing by editing your Windows registry:

    Press the Windows key on your keyboard and ‘r’ then in the prompt type regedit

    This will launch the Windows registry editor and if you navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Conceiva\M ezzmo\AutoUpdate\Settings (if you are running 64-bit Windows) or HKEY_LOCAL_MACHINE\SOFTWARE\Conceiva\Mezzmo\AutoUp date\Settings (if you are running 32-bit Windows) and double-click the value ‘busy’ and change the value to 0 then click ‘OK’.

    After changing this value you should not see the message the next time you run Mezzmo.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
    Join Date
    Nov 2010
    Posts
    22

    Default

    That fixed it, thank you very much!

  8. #8
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Glad you are up and running now

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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