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Thread: Device disconnected on Samsung TV-46C650 & BD-C6300

  1. #1
    Join Date
    Dec 2010
    Posts
    19

    Default Device disconnected on Samsung TV-46C650 & BD-C6300

    Hi,

    I've been running problem free for more than 6 months with those 2 devices, but since a recent mezzmo v3.xx update (can't remember which specific version) I've been having a connection issue with those devices.
    Typically, while watching a video, after 20-30 minutes, the video stops and I get a "device disconnected" on my TV or BDP.
    Once I received the message, I've need to restart the TV or BDP and "stop & start media server" to get it running for another 20/30 min, really annoying...

    I've enabled loggin and reproduced the issue.
    Here's a small portion of a log:

    Code:
    22917 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8]      > ---------------------------------------------------------------------
    222918 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8] INFO> Sending bytes from 0, length=0
    222919 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8] OUT  > 20A8 SendTo: (send) socket 5556, length = 2743, bytes sent = 2743
    <?xml version="1.0" encoding="utf-8"?>
    <root xmlns="urn:schemas-upnp-org:device-1-0" xmlns:dlna="urn:schemas-dlna-org:device-1-0">
    	<specVersion>
    		<major>1</major>
    		<minor>0</minor>
    	</specVersion>
    	<device>
    		<deviceType>urn:schemas-upnp-org:device:MediaServer:1</deviceType>
    		<dlna:X_DLNADOC xmlns:dlna="urn:schemas-dlna-org:device-1-0">DMS-1.50</dlna:X_DLNADOC>
    		<dlna:X_DLNADOC xmlns:dlna="urn:schemas-dlna-org:device-1-0">M-DMS-1.50</dlna:X_DLNADOC>
    		<friendlyName>Mezzmo</friendlyName>
    		<manufacturer>Conceiva Pty. Ltd.</manufacturer>
    		<manufacturerURL>http://www.conceiva.com</manufacturerURL>
    		<modelDescription>Mezzmo UPnP DLNA Media Server</modelDescription>
    		<modelName>Mezzmo Media Server</modelName>
    		<modelNumber>3.2.0.0</modelNumber>
    		<modelURL>http://www.mezzmo.com</modelURL>
    		<serialNumber>myserial</serialNumber>
    		<UDN>uuid:7d139645-f624-69c3-e7cf-63cbbcf77553</UDN>
    		<UPC/>
    		<iconList>
    			<icon>
    				<mimetype>image/png</mimetype>
    				<width>48</width>
    				<height>48</height>
    				<depth>24</depth>
    				<url>SmallIcon.png</url>
    			</icon>
    			<icon>
    				<mimetype>image/png</mimetype>
    				<width>120</width>
    				<height>120</height>
    				<depth>24</depth>
    				<url>LargeIcon.png</url>
    			</icon>
    			<icon>
    				<mimetype>image/jpeg</mimetype>
    				<width>48</width>
    				<height>48</height>
    				<depth>24</depth>
    				<url>SmallIcon.jpg</url>
    			</icon>
    			<icon>
    				<mimetype>image/jpeg</mimetype>
    				<width>120</width>
    				<height>120</height>
    				<depth>24</depth>
    				<url>LargeIcon.jpg</url>
    			</icon>
    		</iconList>
    		<serviceList>
    			<service>
    				<serviceType>urn:schemas-upnp-org:service:ConnectionManager:1</serviceType>
    				<serviceId>urn:upnp-org:serviceId:ConnectionManager</serviceId>
    				<SCPDURL>ConnectionManager/scpd.xml</SCPDURL>
    				<controlURL>ConnectionManager/control</controlURL>
    				<eventSubURL>ConnectionManager/event</eventSubURL>
    			</service>
    			<service>
    				<serviceType>urn:schemas-upnp-org:service:ContentDirectory:1</serviceType>
    				<serviceId>urn:upnp-org:serviceId:ContentDirectory</serviceId>
    				<SCPDURL>ContentDirectory/scpd.xml</SCPDURL>
    				<controlURL>ContentDirectory/control</controlURL>
    				<eventSubURL>ContentDirectory/event</eventSubURL>
    			</service>
    			<service>
    				<serviceType>urn:microsoft.com:service:X_MS_MediaReceiverRegistrar:1</serviceType>
    				<serviceId>urn:microsoft.com:serviceId:X_MS_MediaReceiverRegistrar</serviceId>
    				<SCPDURL>X_MS_MediaReceiverRegistrar/scpd.xml</SCPDURL>
    				<controlURL>X_MS_MediaReceiverRegistrar/control</controlURL>
    				<eventSubURL>X_MS_MediaReceiverRegistrar/event</eventSubURL>
    			</service>
    		</serviceList>
    	</device>
    </root>
    222920 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8]      > ---------------------------------------------------------------------
    222921 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8]      > RequestAnswered on socket 5556, PersistentConnection = 0, Reserved6 = 1
    222922 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8] SOCK > 20A8 closing socket 5576 (UnBlockChain - chain 3E6811C)
    222923 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8] INFO > Send_Raw: RetVal = -2 (867)
    222924 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8] INFO > StreamBody: RetVal = -2 (1286)
    222925 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8] ERROR> StreamDescriptionDocument (4921)
    222926 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8] INFO > 20A8 fd_counts: readset = 3, writeset = 0, errorset = 3, tv_sec = 0, tv_usec = 0, slct = -1, v = 0
    222927 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8] INFO > select returned 1
    222928 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8] SOCK > select triggered readset socket 5556
    222929 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8] IN   > 20A8 recvfrom socket 5556 (0.0.0.0) bytes received = 0
    
    222930 - May 25 10:24:40.625 [ThreadID:20a8] - [20A8]      > ---------------------------------------------------------------------
    222931 - May 25 10:24:40.640 [ThreadID:20a8] - [20A8] IN   > 20A8 recvfrom socket 5556 (0.0.0.0) device gracefully closed this socket
    222932 - May 25 10:24:40.640 [ThreadID:20a8] - [20A8] SOCK > 20A8 closing socket 5556 (ProcessAsyncSocket)
    222933 - May 25 10:24:40.640 [ThreadID:20a8] - [20A8] INFO > 20A8 fd_counts: readset = 2, writeset = 0, errorset = 3, tv_sec = 430, tv_usec = 708000, slct = 0, v = 430708
    Last edited by ludo15; 05-26-2013 at 11:47 AM.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    We'll need all the logs to determine the reason for the disconnection. Please zip them all up and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Dec 2010
    Posts
    19

    Default

    Of course, already sent. Thanks for your help!

  4. #4

    Default

    Sorry to reopen a closed issue, can you tell me if this has been resolved and what was the solution as I am having a similar problem

  5. #5
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Typically the problem is related to router settings. Turn off UPnP in your router and reboot it. Try streaming again.

    If no better, then it's best we see a set of logs. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Reproduce the problem and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #6

    Default

    Logs had already been sent, can you advise if you have received them ?

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Got your logs. We'll analyze them and report back via email.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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