WD Live TV & Live TV Plus and MKV

[Paul]

Thanks - got your email. We'll respond via email shortly.

[visiter555]

Peter,

That is where the problem lies, Mezzmo is not transcoding these files. Even when I manually select the file, set it to transcode it "stalls" out. Again the is an iCore 7, 16 GB ram, Windows 8 Pro and it is only acting as the Mezzmo server with nothing else running other than BitDefender Total Security anti-virus.

I did make some drive changes this week and now Mezzmo is running on a 3 TB drive (only app accessing that drive) with a 2TB boot drive (93% empty) and the movies on a second 3 TB drive.

Thoughts?

Wilson

[Paul]

Hi Wilson,

If you try to pre-transcode the file, does it transcode fully or does it fail? Right-click on the video in Mezzmo and click 'Pre-transcode Files' (see this FAQ to pre-transcode files - http://forum.conceiva.com/showthread...nscoding-Files). Then go to the Transcoding pane and check if the file has been transcoded successfully. If it is listed as Failed, then click on the Failed status hyperlink and post the FFmpeg output here so we can see why it is failing.

[visiter555]

Hi Wilson,

If you try to pre-transcode the file, does it transcode fully or does it fail? Right-click on the video in Mezzmo and click 'Pre-transcode Files' (see this FAQ to pre-transcode files - http://forum.conceiva.com/showthread...nscoding-Files). Then go to the Transcoding pane and check if the file has been transcoded successfully. If it is listed as Failed, then click on the Failed status hyperlink and post the FFmpeg output here so we can see why it is failing.

Paul,

As I pointed out earlier it doesn't Transcode and it doesn't fail, it just hits the 2% mark and stays there. I now have a dozen MKVs that this happens to when Transcoding. I did e-mail you the requested log files a week plus ago. See msgs 7 & 9 in this thread.

[Paul]

It appears Mezzmo cannot transcode the file(s) for some reason. Please try to pre-transcode one of the files and then go to the Transcoding pane. You should see your file listed there. Right-click on it and click 'View FFmpeg Output'. Copy this text and email it to us at support [at] conceiva [dot] com. This will tell us why ffmpeg.exe cannot transcode the file.

[smitbret]

Paul,

As I pointed out earlier it doesn't Transcode and it doesn't fail, it just hits the 2% mark and stays there. I now have a dozen MKVs that this happens to when Transcoding. I did e-mail you the requested log files a week plus ago. See msgs 7 & 9 in this thread.

I would think that stalling for hours at 2% qualifies as failing. If you can't play them back from a USB drive, the problem is the .mkv files.