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Thread: Media file artwork has all vanished following a scheduled library maintenance

  1. #1

    Default Media file artwork has all vanished following a scheduled library maintenance

    I am using Mezzmo 3.2.0.0 with a Samsung BD F6500 Blu-ray player. I previously had a Sony Blu-ray player which did not show artwork information for media files (eg films etc). I was therefore pleasantly surprised when Mezzmo started showing this information for some of my files when browsing them from my Samsung device.

    So I scheduled a daily Mezzmo library maintenance to update Video files, and Update artwork, and Only update files with missing information.

    However, this has had the complete opposite effect as all of the artwork has now disappeared! If I browse the Mezzmo library from within Mezzmo on my computer then I can see the artwork. But if I browse the Mezzmo library from my Samsung Blu-ray player there is no artwork displayed at all.

    Any suggestions?

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,632

    Default

    It's best we see a set of logs. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Try browsing your videos again and when no artwork is displayed, stop your Mezzmo server and exit Mezzmo. Zip up all your logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    Thanks Paul, I've emailed the logs to support as requested
    .

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,632

    Default

    Thanks - we'll analyze them and report back via email.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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