Results 1 to 6 of 6

Thread: Mezzmo UI unable to open after 3.3 upgrade

  1. #1

    Default Mezzmo UI unable to open after 3.3 upgrade

    Hi,
    I just upgraded to version 3.3.
    Since the upgrade I have been unable to open the Mezzmo UI. I double click on the Mezzmo icon and the splash screen comes up but sits at initializing for approximately 10 minutes.
    The icon for Mezzmo also comes up in the System Tray but is unresponsive for right clicking on again for about 10 minutes.

    After about 10 minutes, I am able to open the UI from the System Tray. The window opens but stays at not responding indefinitely.

    Any help would be appreciated.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Mezzmo v3.3 is upgrading your existing Mezzmo database when it first starts up. Depending on how many files and playlists that you have, this can take several minutes. Please wait until it completes this once-off step. If still no success, please email us at support [at] conceiva [dot] com and we'll help you further.
    Last edited by Paul; 08-15-2013 at 08:55 AM.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    Hi Paul,
    Thanks for your prompt response.
    I've just sent an email as I've tested further and found that my TV does not see the Mezzmo server on the network.
    The upgrade was performed last night so the service has been running for a good 8 hours or more.
    The UI has only been trying to run for about half an hour now.

    Any help here or via email will be greatly appreciated.

  4. #4

    Default

    The support staff are already working on this issue with me.
    I've enabled logging to send to them. I must say I am very impressed with the support so far from the Conceiva staff.

  5. #5

    Default

    Thanks to all the support staff at Conceiva.
    Peter worked through the issue with me with very fast replies.
    The corruption in the database was identified and resolved with their help and Mezzmo is working again.

    There was no delay at all from Conceiva, the only delay was at my end when I could not be present to follow their next step.

    Thanks again Conceiva and your staff.

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks for your kind words. Glad you are up and running now

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

Similar Threads

  1. Keep getting error when trying to upgrade Mezzmo to 3.0.1.0
    By nickf76 in forum Mezzmo Questions and Support
    Replies: 1
    Last Post: 02-11-2013, 10:09 AM
  2. Subtitles - problem after upgrade Mezzmo to v3
    By tadek5252 in forum Mezzmo Questions and Support
    Replies: 5
    Last Post: 02-09-2013, 10:33 PM
  3. Nightmare Problem with Mezzmo 3.0.1 Upgrade
    By el_zorro in forum Mezzmo Questions and Support
    Replies: 4
    Last Post: 02-09-2013, 11:43 AM
  4. Mezzmo Upgrade Policy
    By Paul in forum Mezzmo FAQs & How To Guides
    Replies: 0
    Last Post: 08-06-2012, 05:55 PM
  5. Unable to play MKV in Mezzmo UI
    By bbear in forum Mezzmo Questions and Support
    Replies: 2
    Last Post: 01-27-2011, 02:32 PM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •