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Thread: Mezzmo crashing WDTV Live Hub

  1. #11
    Join Date
    Jun 2012
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    Quote Originally Posted by robertp View Post
    My WDTV and Computer are both assigned static IP's. Literally, nothing has changed on the network side in months. The only thing that happened was the upgrade to 3.3.1. Reboots of the WDTV while streaming started occurring immediately after.
    If you have static IPs then trying IP tracking vs. MAC address tracking would be easy to see if that resolves things.

  2. #12
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
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    Hi robertp,

    It's best we see a set of logs when this occurs. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Stream some videos as normal and when the problem occurs, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #13
    Join Date
    Feb 2013
    Posts
    16

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    Logging is turned on now, will send them after the next crash

  4. #14
    Join Date
    Feb 2013
    Posts
    16

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    Email sent to your support address with the logs

  5. #15
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

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    Thanks - we'll analyze them and report back via email.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #16
    Join Date
    Sep 2013
    Posts
    1

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    Hi guys. I'm having the same problem, is there any resolution?

  7. #17
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
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    Are you running Mezzmo v3.4.1? If not, upgrade and try again.

    Also, try these fixes for the possible causes:

    • Sometimes the problem you are getting can be caused by your router. Turn off your router for 1 minute or so and then turn it back on again. Try streaming now.
    • If no better, try deleting your WD TV Liv Hub device from the Media Devices dialog and then let Mezzmo auto detect it again. After it is re-listed in the Media Devices dialog, make sure it using the right device profile (WD TV Live Hub) and try streaming again.
    • If still no success, it's best we see a set of logs. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Use your WD TV Live as you normally do and when a video stops suddenly streaming midway, then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #18
    Join Date
    Sep 2013
    Posts
    1

    Thumbs down

    I don't know if the previous Mezzmo version worked cause I just bought it a few weeks ago but I have the same problem with two different WD TV Live.
    Both are connected via Ethernet and the WD hangs and crashes, automatically restarts, after some minutes.

  9. #19
    Join Date
    Feb 2013
    Posts
    16

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    Hi crikko and user_name. Thank god I am not the only one experiencing this.

    I have been talking to Paul, and we have narrowed it down to files that do not have thumbnails seem to be causing the WDTV to crash. This is to do with files that are streamed to the WDTV before the Mezzmo "Maintain Library" has run which is usually scheduled for once a day. Below is a reply I got from Paul based on logs I provided.

    They show the same problem - i.e. your WD device asks Mezzmo for a certain thumbnail, but Mezzmo does not have it & responds to your WD with a 404 response. Your WD does not like this and keeps requesting the thumbnail 100's of times and eventually reboots. The first problem is that the WD's firmware has a bug where it keeps requesting the thumbnails even though Mezzmo server says it does not have it. The proper thing to do is to abort requesting it and display a placeholder image instead. Check that you have the latest firmware for your WD TV Live Hub. There may be an update that fixes this problem.
    I have streamed files all weekend that have been processed by Mezzmo's Maintain Library function without issue. Once I start playing a file that has not been processed yet, I will have a crash occur, varying in time between crashes of 1-30mins.

    The next thing I will try is to downgrade Mezzmo to 3.2.0.0 (http://forum.conceiva.com/showthread...ions-of-Mezzmo) and see if this stops crashing occuring with files that have not been processed yet.

    Would be a help if you guys could try this as well.

  10. #20
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

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    We have a patch available that should get you back up and running. Email us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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