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Thread: subtitles linked to bad movie

  1. #1

    Default subtitles linked to bad movie

    When I played one of my tv shows today, i saw that the subtitles where those of another tv show.
    I checked in the properties of my show and found 6 (six) different subtitles (1 without language, 3 in english and 2 in french).
    I only use the external one (which is the one without language and found at the right location).
    All the others are in the extracted library of subtitles, with .1.srt, .2.srt, ...
    All the subtitles are checked in the first column.
    All my tv shows are structured and named so that the "series" playlist can work (all my episodes have the name e1, e2, ... and are placed in the right folder structure).

    I already used the button "clear extraction cache" but apparently without the desired effect : when i clicked on "update subtitles" in the properties window, it added 4 more subtitles !

    How can i solve this ?

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    Try this: Go to the Transcoding Settings dialog and delete your transcoded files. Then go to the Properties dialog for a video and, on the Subtitle tab, click Update Subtitles. Hopefully they should be correct now. If not, then please email us at support [at] conceiva [dot] com and we'll help further.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
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    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    I don't have any transcoded files.
    I manually deleted the subtitles folder to solve the problem and regenerated it.
    But it seems that after another maintenance of the library, all the multiples are back.
    Problem with the maintenance that doesn't see the previous subtitles and add everytime the same again & again ?
    Last edited by manumi; 09-16-2013 at 04:28 PM.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    It's best we see a set of logs so we can fix this. First step, manually deleted the subtitles folder again to solve the problem and regenerate it. Then, turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and stop your Mezzmo and exit Mezzmo. Run Mezzmo and run Maintain Library as you normally do. Once the subtitle problem happens again, then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com. In your email, let us know the video file names and subtitle file names that are wrong.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Jan 2008
    Posts
    55

    Default

    Also please note, Maintenance may extract subtitles again, if permitted by Global Options, section Subtitles, [+] Advanced,
    see checkbox "Auto extract embedded subtitles into cache"

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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