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Thread: Garbled SRT subtitles on Samsung TV

  1. #1
    Join Date
    Jun 2011
    Location
    USA
    Posts
    20

    Default Garbled SRT subtitles on Samsung TV

    I am running Mezzmo v3.2.0.0 on Windows Server 2003R2 with all updates and patches. This installation functions as a DLNA server to an assortment of devices, including a Samsung C Series TV (with the Samsung D profile) and laptops and Android phones / tablets running XBMC. Transcoding and embedded subtitles are OFF for all devices. My video files include MKV, MP4, WMV, AVI and MPEG. I use only external SRT files for streamed subtitles.

    Everything has worked flawlessly on all devices up until recently, when I noticed that non ASCII characters (above 127 decimal / 7E Hex) were garbled on the Samsung TV. So far I have tried changing the device profile, adding preferred subtitle languages in the options dialog, changing the code page, all to no avail. I also tried upgrading to v3.3.1.0, but the problem remains.

    1. Non-English characters (ASCII 129-255 decimal / A1-FF hex) either are either garbled or dropped, depending on the code page selected. The same characters PREVIEW properly using code pages 0 or 1252.
    2. The error only occurs on the Samsung TV, and only with subtitles. For example, non-English characters in titles are correctly displayed.
    3. This problem did NOT exist before my upgrade to v3. I know this because there are several subtitle files now exhibiting this problem that worked perfectly before the upgrade.

    Iím led to conclude that this is a device-specific problem. Since I use English subtitles, not too many characters are affected, mostly proper names. Itís not a catastrophe, but it is irritating. Is there any way to fix this?

    All help appreciated.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Please email one of the external subtitle files to us at support [at] conceiva [dot] com and we'll try it here with our Samsung C-series TV.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Jun 2011
    Location
    USA
    Posts
    20

    Default

    I've sent you two SRT files with 8 bit characters (I guess they are not ASCII, but Windows-1252 characters). They appear fairly early. Check them out and let me know whether you also see the problem.

    By the way, I upgraded to v3.4.0.0, but there is no change to subtitle behavior.

    Thanks a lot.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks - we'll test them here and report back via email.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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