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Thread: Updated to v3.4, all thumbnails for Videos are now missing

  1. #1

    Default Updated to v3.4, all thumbnails for Videos are now missing

    Using Dish Hopper/Joey profile. All were working previously.

  2. #2
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    Hi KYWalker,

    It's best we see a set of logs. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Connect to Mezzmo using your Dish Hopper and reproduce the no thumbnails issue. Then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
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  3. #3
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    Just an update - We have found a small issue with streaming thumbnails to devices in Mezzmo v3.4.0.0 We have fixed it. You can email us at support [at] conceiva [dot] com and we'll provide a patch to try. If that works well, then we'll release a minor update for all users.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
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  4. #4
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    We just released Mezzmo v3.4.1 and it will fix any thumbnail problem you may have. After installing this update, go to the Media Devices dialog and edit your device. On the Device Settings dialog, go to the Transcoding tab and delete your transcoded files.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Jun 2013
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    41

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    Quote Originally Posted by Paul View Post
    We just released Mezzmo v3.4.1 and it will fix any thumbnail problem you may have. After installing this update, go to the Media Devices dialog and edit your device. On the Device Settings dialog, go to the Transcoding tab and delete your transcoded files.
    Hi Paul, don't know what happened but for me mezzmo does not generate video thumbnail if I add new video to a library and there is an unknown file name. In previous versions if the title was not found in database, mezzmo used thumbnail extracted from video...

    Thx, michal

  6. #6

    Default

    The 3.4.1 update/patch fixed my issue. Thanks for the fast fix guys.

  7. #7
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    Quote Originally Posted by KYWalker View Post
    The 3.4.1 update/patch fixed my issue. Thanks for the fast fix guys.
    Glad that worked. Thanks for posting back.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #8
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    Quote Originally Posted by Misiak View Post
    Hi Paul, don't know what happened but for me mezzmo does not generate video thumbnail if I add new video to a library and there is an unknown file name. In previous versions if the title was not found in database, mezzmo used thumbnail extracted from video...

    Thx, michal
    That's odd. Check the Metadata Retrieval Settings dialog to make sure video artwork is being collected. If still no success, then email us a set of logs when this occurs to support [at] conceiva [dot] com & we'll check it out further.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9
    Join Date
    Jun 2013
    Posts
    41

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    Quote Originally Posted by Paul View Post
    That's odd. Check the Metadata Retrieval Settings dialog to make sure video artwork is being collected. If still no success, then email us a set of logs when this occurs to support [at] conceiva [dot] com & we'll check it out further.
    Hi Paul, here's the log. All those videos are my private cam videos, therefore thumbnail should be extracted from video itself. Metadata retrieval settings is correct, I haven't changed anything there... I've also started a new mezzmo library - no success. I will try older version of mezzmo to see if it works, but maybe you identify something in logs.

    UPDATE: I've tried Mezzmo 3.3.0.0 and here everything is OK. So I suppose it is a bug in new version.

    932 - Sep 21 11:24:42.364 [ThreadID:1208] - (1379755482,364) - [00] - <00> - [1208] DB > OpenDB(E:\Mezzmo\Mezzmo.db)
    933 - Sep 21 11:24:42.364 [ThreadID:1208] - (1379755482,364) - [00] - <00> - [1208] DB > sqlite3_open_v2 returned 0
    934 - Sep 21 11:24:42.365 [ThreadID:1208] - (1379755482,365) - [00] - <00> - [1208] DB > Opened ok
    935 - Sep 21 11:24:42.365 [ThreadID:1208] - (1379755482,365) - [00] - <00> - [1208] DB > SetTranscodingDBPath(E:\Mezzmo\MezzmoTranscode.db)
    936 - Sep 21 11:24:42.365 [ThreadID:1208] - (1379755482,365) - [00] - <00> - [1208] DB > SetTranscodingDBPath sqlite3_open_v2 returned 0
    937 - Sep 21 11:24:42.372 [ThreadID:1208] - (1379755482,372) - [00] - <00> - [1208] > FFmpeg: Getting information for: E:\Movies\Filmy\Test\00016_25fps.mts
    938 - Sep 21 11:24:42.447 [ThreadID:1208] - (1379755482.447) - [00] - <00> - [1208] INFO> CMetaDataTagLib::ReadFile(E:\Movies\Filmy\Test\000 16_25fps.mts, 1)
    939 - Sep 21 11:24:42.447 [ThreadID:1208] - (1379755482.447) - [00] - <00> - [1208] INFO> CMetaDataTagLib::ReadFileMPEG(1)
    940 - Sep 21 11:24:42.450 [ThreadID:1208] - (1379755482,450) - [00] - <00> - [1208] FILE > Updating artwork
    941 - Sep 21 11:24:42.450 [ThreadID:1208] - (1379755482,450) - [00] - <00> - [1208] > FFmpeg: Getting information for: E:\Movies\Filmy\Test\00016_30fps.mts
    942 - Sep 21 11:24:42.523 [ThreadID:1208] - (1379755482.523) - [00] - <00> - [1208] INFO> CMetaDataTagLib::ReadFile(E:\Movies\Filmy\Test\000 16_30fps.mts, 1)
    943 - Sep 21 11:24:42.523 [ThreadID:1208] - (1379755482.523) - [00] - <00> - [1208] INFO> CMetaDataTagLib::ReadFileMPEG(1)
    944 - Sep 21 11:24:42.526 [ThreadID:1208] - (1379755482,526) - [00] - <00> - [1208] FILE > Updating artwork
    945 - Sep 21 11:24:42.526 [ThreadID:1208] - (1379755482,526) - [00] - <00> - [1208] > FFmpeg: Getting information for: E:\Movies\Filmy\Home Video\Test\00016.mts
    946 - Sep 21 11:24:42.760 [ThreadID:1208] - (1379755482.760) - [00] - <00> - [1208] INFO> CMetaDataTagLib::ReadFile(E:\Movies\Filmy\Home Video\Test\00016.mts, 1)
    947 - Sep 21 11:24:42.760 [ThreadID:1208] - (1379755482.760) - [00] - <00> - [1208] INFO> CMetaDataTagLib::ReadFileMPEG(1)
    948 - Sep 21 11:24:42.761 [ThreadID:1208] - (1379755482,761) - [00] - <00> - [1208] INFO> Begin Transaction on thread 1208 at tick count 256848828
    949 - Sep 21 11:24:42.762 [ThreadID:1208] - (1379755482,762) - [00] - <00> - [1208] INFO> End Transaction on thread 1208 at tick count 256848828
    950 - Sep 21 11:24:42.762 [ThreadID:1208] - (1379755482,762) - [00] - <00> - [1208] INFO> Begin Transaction on thread 1208 at tick count 256848828
    951 - Sep 21 11:24:42.762 [ThreadID:1208] - (1379755482,762) - [00] - <00> - [1208] INFO> End Transaction on thread 1208 at tick count 256848828
    952 - Sep 21 11:24:42.763 [ThreadID:1208] - (1379755482,763) - [00] - <00> - [1208] FILE > Updating artwork
    953 - Sep 21 11:24:42.764 [ThreadID:1208] - (1379755482,764) - [00] - <00> - [1208] > FFmpeg: Getting information for: E:\Movies\Filmy\Home Video\Test\00057.mts
    954 - Sep 21 11:24:42.977 [ThreadID:1208] - (1379755482.977) - [00] - <00> - [1208] INFO> CMetaDataTagLib::ReadFile(E:\Movies\Filmy\Home Video\Test\00057.mts, 1)
    955 - Sep 21 11:24:42.977 [ThreadID:1208] - (1379755482.977) - [00] - <00> - [1208] INFO> CMetaDataTagLib::ReadFileMPEG(1)
    956 - Sep 21 11:24:42.979 [ThreadID:1208] - (1379755482,979) - [00] - <00> - [1208] INFO> Begin Transaction on thread 1208 at tick count 256849046
    957 - Sep 21 11:24:42.979 [ThreadID:1208] - (1379755482,979) - [00] - <00> - [1208] INFO> End Transaction on thread 1208 at tick count 256849046
    958 - Sep 21 11:24:42.979 [ThreadID:1208] - (1379755482,979) - [00] - <00> - [1208] INFO> Begin Transaction on thread 1208 at tick count 256849046
    959 - Sep 21 11:24:42.979 [ThreadID:1208] - (1379755482,979) - [00] - <00> - [1208] INFO> End Transaction on thread 1208 at tick count 256849046
    960 - Sep 21 11:24:42.981 [ThreadID:1208] - (1379755482,981) - [00] - <00> - [1208] FILE > Updating artwork
    961 - Sep 21 11:24:42.981 [ThreadID:1208] - (1379755482,981) - [00] - <00> - [1208] > FFmpeg: Getting information for: E:\Movies\Filmy\Home Video\Test\00058.mts
    962 - Sep 21 11:24:43.242 [ThreadID:1208] - (1379755483.242) - [00] - <00> - [1208] INFO> CMetaDataTagLib::ReadFile(E:\Movies\Filmy\Home Video\Test\00058.mts, 1)
    963 - Sep 21 11:24:43.242 [ThreadID:1208] - (1379755483.242) - [00] - <00> - [1208] INFO> CMetaDataTagLib::ReadFileMPEG(1)
    964 - Sep 21 11:24:43.243 [ThreadID:1208] - (1379755483,243) - [00] - <00> - [1208] INFO> Begin Transaction on thread 1208 at tick count 256849296
    965 - Sep 21 11:24:43.243 [ThreadID:1208] - (1379755483,243) - [00] - <00> - [1208] INFO> End Transaction on thread 1208 at tick count 256849296
    966 - Sep 21 11:24:43.243 [ThreadID:1208] - (1379755483,243) - [00] - <00> - [1208] INFO> Begin Transaction on thread 1208 at tick count 256849296
    967 - Sep 21 11:24:43.243 [ThreadID:1208] - (1379755483,243) - [00] - <00> - [1208] INFO> End Transaction on thread 1208 at tick count 256849296
    968 - Sep 21 11:24:43.245 [ThreadID:1208] - (1379755483,245) - [00] - <00> - [1208] FILE > Updating artwork
    969 - Sep 21 11:24:43.245 [ThreadID:1208] - (1379755483,245) - [00] - <00> - [1208] > FFmpeg: Getting information for: E:\Movies\Filmy\Home Video\Test\00059.mts
    970 - Sep 21 11:24:43.516 [ThreadID:1208] - (1379755483.516) - [00] - <00> - [1208] INFO> CMetaDataTagLib::ReadFile(E:\Movies\Filmy\Home Video\Test\00059.mts, 1)
    971 - Sep 21 11:24:43.516 [ThreadID:1208] - (1379755483.516) - [00] - <00> - [1208] INFO> CMetaDataTagLib::ReadFileMPEG(1)
    972 - Sep 21 11:24:43.518 [ThreadID:1208] - (1379755483,518) - [00] - <00> - [1208] INFO> Begin Transaction on thread 1208 at tick count 256849578
    973 - Sep 21 11:24:43.518 [ThreadID:1208] - (1379755483,518) - [00] - <00> - [1208] INFO> End Transaction on thread 1208 at tick count 256849578
    974 - Sep 21 11:24:43.518 [ThreadID:1208] - (1379755483,518) - [00] - <00> - [1208] INFO> Begin Transaction on thread 1208 at tick count 256849578
    975 - Sep 21 11:24:43.518 [ThreadID:1208] - (1379755483,518) - [00] - <00> - [1208] INFO> End Transaction on thread 1208 at tick count 256849578
    976 - Sep 21 11:24:43.520 [ThreadID:1208] - (1379755483,520) - [00] - <00> - [1208] FILE > Updating artwork
    977 - Sep 21 11:24:43.520 [ThreadID:1208] - (1379755483,520) - [00] - <00> - [1208] INFO> Begin Transaction on thread 1208 at tick count 256849578
    978 - Sep 21 11:24:43.520 [ThreadID:1208] - (1379755483,520) - [00] - <00> - [1208] INFO> End Transaction on thread 1208 at tick count 256849578
    979 - Sep 21 11:24:43.522 [ThreadID:1208] - (1379755483,522) - [00] - <00> - [1208] INFO> Begin Transaction on thread 1208 at tick count 256849578
    980 - Sep 21 11:24:43.522 [ThreadID:1208] - (1379755483,522) - [00] - <00> - [1208] INFO> End Transaction on thread 1208 at tick count 256849578
    981 - Sep 21 11:24:43.523 [ThreadID:1208] - (1379755483,523) - [00] - <00> - [1208] DB > OpenDB(E:\Mezzmo\Mezzmo.db)
    982 - Sep 21 11:24:43.523 [ThreadID:1208] - (1379755483,523) - [00] - <00> - [1208] DB > sqlite3_open_v2 returned 0
    983 - Sep 21 11:24:43.524 [ThreadID:1208] - (1379755483,524) - [00] - <00> - [1208] DB > Opened ok
    984 - Sep 21 11:24:43.524 [ThreadID:1208] - (1379755483,524) - [00] - <00> - [1208] DB > SetTranscodingDBPath(E:\Mezzmo\MezzmoTranscode.db)
    985 - Sep 21 11:24:43.524 [ThreadID:1208] - (1379755483,524) - [00] - <00> - [1208] DB > SetTranscodingDBPath sqlite3_open_v2 returned 0
    986 - Sep 21 11:24:43.527 [ThreadID:1648] - (1379755483,527) - [00] - <00> - [1648] WARN > _GetWatchFolderChildren_UsingPaths: Time taken (0 ms), collected 0 files/folders
    987 - Sep 21 11:24:43.533 [ThreadID:1648] - (1379755483,533) - [00] - <00> - [1648] WARN > _GetWatchFolderChildren_UsingPaths: Time taken (0 ms), collected 4 files/folders
    988 - Sep 21 11:24:43.545 [ThreadID:1648] - (1379755483,545) - [00] - <00> - [1648] WARN > _GetWatchFolderChildren_UsingPaths: Time taken (0 ms), collected 4 files/folders
    989 - Sep 21 11:24:43.551 [ThreadID:194c] - (1379755483,551) - [00] - <00> - [194C] DB > OpenDB(E:\Mezzmo\Mezzmo.db)
    990 - Sep 21 11:24:43.551 [ThreadID:194c] - (1379755483,551) - [00] - <00> - [194C] DB > sqlite3_open_v2 returned 0
    991 - Sep 21 11:24:43.551 [ThreadID:194c] - (1379755483,551) - [00] - <00> - [194C] DB > Opened ok
    992 - Sep 21 11:24:43.551 [ThreadID:194c] - (1379755483,551) - [00] - <00> - [194C] DB > SetTranscodingDBPath(E:\Mezzmo\MezzmoTranscode.db)
    993 - Sep 21 11:24:43.551 [ThreadID:194c] - (1379755483,551) - [00] - <00> - [194C] DB > SetTranscodingDBPath sqlite3_open_v2 returned 0
    994 - Sep 21 11:24:43.813 [ThreadID:1648] - (1379755483,813) - [00] - <00> - [1648] CS > ControlService: QueryServiceConfig = 2
    995 - Sep 21 11:24:43.958 [ThreadID:017c] - (1379755483,958) - [00] - <00> - [017C] INFO> Begin Transaction on thread 17c at tick count 256850015
    996 - Sep 21 11:24:43.958 [ThreadID:017c] - (1379755483,958) - [00] - <00> - [017C] INFO> End Transaction on thread 17c at tick count 256850015
    997 - Sep 21 11:24:43.960 [ThreadID:017c] - (1379755483,960) - [00] - <00> - [017C] INFO> Begin Transaction on thread 17c at tick count 256850015
    998 - Sep 21 11:24:43.960 [ThreadID:017c] - (1379755483,960) - [00] - <00> - [017C] INFO> End Transaction on thread 17c at tick count 256850015
    999 - Sep 21 11:24:43.963 [ThreadID:017c] - (1379755483,963) - [00] - <00> - [017C] INFO> Begin Transaction on thread 17c at tick count 256850031
    1000 - Sep 21 11:24:43.963 [ThreadID:017c] - (1379755483,963) - [00] - <00> - [017C] INFO> End Transaction on thread 17c at tick count 256850031
    1001 - Sep 21 11:24:43.965 [ThreadID:017c] - (1379755483,965) - [00] - <00> - [017C] INFO> Begin Transaction on thread 17c at tick count 256850031
    1002 - Sep 21 11:24:43.965 [ThreadID:017c] - (1379755483,965) - [00] - <00> - [017C] INFO> End Transaction on thread 17c at tick count 256850031
    1003 - Sep 21 11:24:43.968 [ThreadID:017c] - (1379755483,968) - [00] - <00> - [017C] INFO> Begin Transaction on thread 17c at tick count 256850031
    1004 - Sep 21 11:24:43.968 [ThreadID:017c] - (1379755483,968) - [00] - <00> - [017C] INFO> End Transaction on thread 17c at tick count 256850031
    1005 - Sep 21 11:24:43.970 [ThreadID:017c] - (1379755483,970) - [00] - <00> - [017C] INFO> Begin Transaction on thread 17c at tick count 256850031
    1006 - Sep 21 11:24:43.970 [ThreadID:017c] - (1379755483,970) - [00] - <00> - [017C] INFO> End Transaction on thread 17c at tick count 256850031
    1007 - Sep 21 11:24:44.263 [ThreadID:1678] - (1379755484,263) - [00] - <00> - [1678] > TmdbGrabber: UpdateTextArtwork: No Artwork: id '1', title '(null)', series '00016 25fps', season '78226440', episode '0', year '0'
    1008 - Sep 21 11:24:44.516 [ThreadID:0c90] - (1379755484,516) - [00] - <00> - [0C90] > TmdbGrabber: UpdateTextArtwork: No Artwork: id '2', title '(null)', series '00016 30fps', season '78226736', episode '0', year '0'
    1009 - Sep 21 11:24:44.872 [ThreadID:18ac] - (1379755484,872) - [00] - <00> - [18AC] > TmdbGrabber: UpdateTextArtwork: No Artwork: id '3', title '(null)', series '00016', season '78226440', episode '0', year '0'
    1010 - Sep 21 11:24:45.227 [ThreadID:18fc] - (1379755485,227) - [00] - <00> - [18FC] > TmdbGrabber: UpdateTextArtwork: No Artwork: id '4', title '(null)', series '00057', season '78226440', episode '0', year '0'
    1011 - Sep 21 11:24:45.469 [ThreadID:15b4] - (1379755485,469) - [00] - <00> - [15B4] > TmdbGrabber: UpdateTextArtwork: No Artwork: id '5', title '(null)', series '00058', season '78226736', episode '0', year '0'
    1012 - Sep 21 11:24:45.829 [ThreadID:15ac] - (1379755485,829) - [00] - <00> - [15AC] > TmdbGrabber: UpdateTextArtwork: No Artwork: id '6', title '(null)', series '00059', season '78226440', episode '0', year '0'
    1013 - Sep 21 11:24:46.546 [ThreadID:1648] - (1379755486,546) - [00] - <00> - [1648] DBW > END TRANSACTION: NO TRANSACTION WAS ACTIVE!
    Last edited by Misiak; 09-21-2013 at 06:48 PM.

  10. #10
    Join Date
    Sep 2009
    Posts
    1,994

    Default

    Hi,
    this appears to be a bug, we have reproduced it and will prepare a patch for you to try.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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