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Thread: Samsung BDP browsing/navigating disconnects... any porgress?

  1. #1
    Join Date
    Mar 2011
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    70

    Default Samsung BDP browsing/navigating disconnects... any porgress?

    I have a few Samsung BDPs - c5500 c6500 and d6500. All suffer from the same browsing navigation disconnect. All are wired (but suffer same issue wireless). When I am trying to navigate to my content, I constant disconnects. It take me 4-5 tries to get to the content each time. I have an extensive, sub-folder layout collection spread out over multiple network devices and computers. Multiple PCs, A NAS box and an external HDD. Only when I use content stored on the PCs with Mezzmo do I get any response. BTW - On playback, I get almost no disconnects.

    I know you want to look at network latency issues but I test against other streaming software. I do not experience this issue with PlayOn or Plex locally. Please help.



    A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.

    - Thomas Payne

  2. #2
    Join Date
    Sep 2009
    Posts
    2,100

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    Hi Mark,
    the Samsung devices have a very low tolerance for delays when browsing, so if Mezzmo's server takes too long to respond the device will disconnect. We have tried to improve this in Mezzmo 3.3 to add a minimum time in which Mezzmo will respond to the device to keep it connected, if you can enable logging then reproduce a disconnect and send us the logs we may be able to adjust this further to try and prevent the disconnects.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Mar 2011
    Posts
    70

    Default

    Logs have been sent with the thread title in the subject line. Thanks for the help. Anything else you need?



    A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.

    - Thomas Payne

  4. #4
    Join Date
    Sep 2009
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    Thanks Mark,
    we can see in the logs that Mezzmo is taking too long to respond to the browse request from the device, we will try to reproduce this here and see if we can find any optimizations/improvements to resolve this. You can work around this by using 'Scan Drive/Folder for media files' and then selecting to 'Add files to playlist' and 'Create sub-playlists based on folder hierarchy of files', this is faster for Mezzmo to respond to browse requests because the response comes from the Mezzmo database instead of checking the files on disk first, the downside of this is that newly added files are not detected unless you Scan Drive/Folder for media files again and select to create the sub-playlists again.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Mar 2011
    Posts
    70

    Default

    Quote Originally Posted by Peter View Post
    Thanks Mark,
    we can see in the logs that Mezzmo is taking too long to respond to the browse request from the device, we will try to reproduce this here and see if we can find any optimizations/improvements to resolve this. You can work around this by using 'Scan Drive/Folder for media files' and then selecting to 'Add files to playlist' and 'Create sub-playlists based on folder hierarchy of files', this is faster for Mezzmo to respond to browse requests because the response comes from the Mezzmo database instead of checking the files on disk first, the downside of this is that newly added files are not detected unless you Scan Drive/Folder for media files again and select to create the sub-playlists again.
    I am going to try that...



    A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.

    - Thomas Payne

  6. #6
    Join Date
    Mar 2011
    Posts
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    Default

    The 3412 patch worked great. I seem to have no delays or disconnects now. What value did you change?



    A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.

    - Thomas Payne

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,632

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    Thanks for letting us know. We have found getting folder artwork can be slow in certain circumstances & that can cause the disconnects on your Samsung devices. We'll fix that up for the next release

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #8
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    Mar 2011
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    UPDATE...
    Upon further use, I am still getting disconnects browsing. Can you further tweak that setting a bit more?

    BTW - The disconnects are still 100% better then before the patch you provided.



    A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.

    - Thomas Payne

  9. #9
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,632

    Default

    We do have a patch that have some further tweaks. You are welcome to try it. Email us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  10. #10
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
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    Just an update - Mezzmo v3.4.2.0 has been released and the fix for this issue is included in this update.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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