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Thread: Issue with some files not being compatible LG (2013)

  1. #1

    Default Issue with some files not being compatible LG (2013)

    Hi Guys,
    I have being using Mezzmo for awhile now and its great, but after upgrading my TV from a Samsung (2010) LA40C650 to an LG (2013) 55LN5710 I'm getting the a couple of files that won't play and the weird thing is if I come back later and try again it will play.

    The other issue is where the file will play then locks up, that file won't play again until I restart Mezzmo, there have only been two files so far with this issue.

    I'm not sure if this is a known issue if not I'll attach some logs.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Please post the FFmpeg information for the files that don't play. Right-click on the video in Mezzmo and click 'Get FFmpeg Information'. Also let us know what device profile you are using - go to the Media Devices dialog to see this.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    Hi the device profile is LG TV (2013 Models) here is the FFmpeg data:

    ffmpeg version N-50460-g393dcbf Copyright (c) 2000-2013 the FFmpeg developers
    built on Jun 27 2013 17:20:20 with gcc 4.6.2 (GCC)
    configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc64/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-zlib
    libavutil 52. 17.103 / 52. 17.103
    libavcodec 54. 92.100 / 54. 92.100
    libavformat 54. 63.102 / 54. 63.102
    libavdevice 54. 3.103 / 54. 3.103
    libavfilter 3. 41.100 / 3. 41.100
    libswscale 2. 2.100 / 2. 2.100
    libswresample 0. 17.102 / 0. 17.102
    Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'd:\files\file.mp4':
    Metadata:
    major_brand : isom
    minor_version : 512
    compatible_brands: isomiso2avc1mp41
    encoder : Larry Sanders
    Duration: 00:45:16.25, start: 0.000000, bitrate: 1097 kb/s
    Stream #0:0(eng): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 720x404, 972 kb/s, 25 fps, 25 tbr, 20k tbn, 50 tbc
    Metadata:
    handler_name : VideoHandler
    Stream #0:1(und): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 116 kb/s
    Metadata:
    handler_name : SoundHandler
    At least one output file must be specified

    <MEZZMO>: Child process ended with code: 109, ExitCode=1


    ---> DB Level Info: 31, 100
    ---> Frame rate: 25.00
    ---> Aspect ratio:

  4. #4

    Default

    Hi Paul,
    I also had an issue with this file same problem with the TV saying error file not valid and I know this file worked perfectly on the Samsung.

    ffmpeg version N-50460-g393dcbf Copyright (c) 2000-2013 the FFmpeg developers
    built on Jun 27 2013 17:20:20 with gcc 4.6.2 (GCC)
    configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc64/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-zlib
    libavutil 52. 17.103 / 52. 17.103
    libavcodec 54. 92.100 / 54. 92.100
    libavformat 54. 63.102 / 54. 63.102
    libavdevice 54. 3.103 / 54. 3.103
    libavfilter 3. 41.100 / 3. 41.100
    libswscale 2. 2.100 / 2. 2.100
    libswresample 0. 17.102 / 0. 17.102
    Input #0, matroska,webm, from 'G:\Files\File.mkv':
    Duration: 02:15:02.23, start: 0.000000, bitrate: 5785 kb/s
    Chapter #0.0: start 0.000000, end 523.690000
    Metadata:
    title : 00:00:00.000
    Chapter #0.1: start 523.690000, end 866.616000
    Metadata:
    title : 00:08:43.690
    Chapter #0.2: start 866.616000, end 1197.488000
    Metadata:
    title : 00:14:26.616
    Chapter #0.3: start 1197.488000, end 1673.297000
    Metadata:
    title : 00:19:57.488
    Chapter #0.4: start 1673.297000, end 2058.265000
    Metadata:
    title : 00:27:53.297
    Chapter #0.5: start 2058.265000, end 2572.403000
    Metadata:
    title : 00:34:18.265
    Chapter #0.6: start 2572.403000, end 2877.374000
    Metadata:
    title : 00:42:52.403
    Chapter #0.7: start 2877.374000, end 3236.066000
    Metadata:
    title : 00:47:57.374
    Chapter #0.8: start 3236.066000, end 3629.167000
    Metadata:
    title : 00:53:56.066
    Chapter #0.9: start 3629.167000, end 4056.636000
    Metadata:
    title : 01:00:29.167
    Chapter #0.10: start 4056.636000, end 4476.972000
    Metadata:
    title : 01:07:36.636
    Chapter #0.11: start 4476.972000, end 4959.204000
    Metadata:
    title : 01:14:36.972
    Chapter #0.12: start 4959.204000, end 5317.687000
    Metadata:
    title : 01:22:39.204
    Chapter #0.13: start 5317.687000, end 5799.043000
    Metadata:
    title : 01:28:37.687
    Chapter #0.14: start 5799.043000, end 6065.685000
    Metadata:
    title : 01:36:39.043
    Chapter #0.15: start 6065.685000, end 6307.968000
    Metadata:
    title : 01:41:05.685
    Chapter #0.16: start 6307.968000, end 6735.520000
    Metadata:
    title : 01:45:07.968
    Chapter #0.17: start 6735.520000, end 7207.283000
    Metadata:
    title : 01:52:15.520
    Chapter #0.18: start 7207.283000, end 7506.416000
    Metadata:
    title : 02:00:07.283
    Chapter #0.19: start 7506.416000, end 8102.232000
    Metadata:
    title : 02:05:06.416
    Stream #0:0(eng): Video: h264 (High), yuv420p, 1280x536, SAR 1:1 DAR 160:67, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
    Stream #0:1(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s (default)
    Stream #0:2(eng): Subtitle: subrip
    At least one output file must be specified

    <MEZZMO>: Child process ended with code: 109, ExitCode=1


    ---> DB Level Info: 41, 100
    ---> Frame rate: 23.98
    ---> Aspect ratio: 160:67

  5. #5
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks for the information. Please email us a set of logs when you stream these two files. Email the logs to us at support [at] conceiva [dot] com. Restart your Mezzmo server after turn logging on in Mezzmo.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #6

    Default

    HI Paul,
    I have email the log through.

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks - we'll analyse the logs and report back via email.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #8

    Default

    Hi Paul,
    Sorry for the delay in getting back to you, the new config file works...BUT when you open the mp4 the file won't play initially then if you give it a maybe 5 /10 seconds the file will play I'm guessing its trans coding and that is the delay I have a log file but its too large even zipped so I'll try again tonight my time if you need to see the logs.

  9. #9
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Understand. Before capturing a new set of logs, delete all your previous logs. You can do this on the Options dialog (Logging page).

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  10. #10

    Default

    Hi Paul,
    I have sent the logs through.

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