Results 1 to 5 of 5

Thread: Photos: Empty Folders, delays and unwanted transcoding

  1. #1
    Join Date
    Sep 2013
    Posts
    33

    Default Photos: Empty Folders, delays and unwanted transcoding

    Hi Folks,
    First thanks for being there. Your support is always prompt, pretty much spot on and is truly appreciated. I have the following three issues.

    1. All of my photos are in the "My Pictures" folder on a USB portable drive attached to my router. "My Pictures" has a separate subfolder for each date a picture was taken. Total image files are about 5,500. When I view my media through the LG BluRay player (connected to the network via wifi), the "Folders" selection in the Photos menu displays the "My Pictures" folder, but the "My Pictures" folder shows as empty. The image files are present since I can view them though the other (all images, last played, recently added, etc) menu options. Browsing through the existing folder structure, however, is easiest for me, and I would like to use it. In the Mezzmo application, each "My Pictures" subfolder and the contained image files show up in the right hand pane when clicked in the tree pane on the left. How do I populate the "My Pictures" folder when viewing through the media server?

    2. Perhaps related to this is the significant delay I experience when I click on the "Folders" branch or "My Pictures" folder of the "Photos" tree in the left hand pane. I get the small rotating circular mouse cursor which takes 15 minutes or longer to resolve back to the normal cursor. Right or left click makes no difference. Once the delay is over, I can right or left click any individual subfolder and the files therein. But, if I try to select "Folders" or "My Pictures" in the tree the delay starts again. Can you help eliminate this?

    3. When I view some photos with the working media server menu options, there is a delay in presenting the image and then all I get is a question mark on the HD TV. I have found that transcoded files exist for these images. If I direct Mezzmo to use the original for these files (right click image file, properties, transcoding tab, use original), the photo displays perfectly. How do I get Mezzmo to stop voluntarily transcoding only my photo files? Just the photo files -- I have a number of home videos that I spent hours transcoding so they would play, and I do not want to lose those results.

    Thanks for your always friendly and useful help.

    Bob Neufeld

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hi Bob,

    Some answers:

    1. The reason your sub-folders and files are not displayed will be probably access permissions. Mezzmo server may not be able to access the folder, sub-folder and files. To fix this, see this FAQ: http://forum.conceiva.com/showthread...r-home-network.

    2. Are you running the current version of Mezzmo (v3.4.2.0)? We did make several speed improvements for browsing folders & files. Please upgrade to the latest version and try again. If you are running the latest version and it is still slow, then it's best we see a set of logs. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and stop your Mezzmo server and exit Mezzmo application. Run Mezzmo again and browse to the folder that is slow. When it finally displays the sub-folders & files, then exit Mezzmo application again. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    3. What device are you streaming to (include model number)? What device profile is assigned to this device? Go to the Media Devices dialog to check this. Finally, email us the FFmpeg information for one of the photos that does not display. Right-click on the photo in Mezzmo and click 'Get FFmpeg Information'. Email this to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Sep 2013
    Posts
    33

    Default

    Thanks.

    Suggestion #1 worked well. It is solved.

    As for suggestion #2, the check for updates dialogue says the version is up to date even though "About Mezzmo" says I had version 3.4.1.0. I tried to update and got the following error message.

    mezzmo error.png

    Will work on #3.

  4. #4
    Join Date
    Sep 2013
    Posts
    33

    Default

    I solved the barrier to suggestion #2 by uninstalling the old and reinstalling the new versions. Still somewhat slow, but much, much better and acceptable. I am happy with the performance now.

    Regarding suggestion #3, I will email the information soon.
    Bob

  5. #5
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks for the update, Bob. Glad you have sorted out #1 and #2.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

Similar Threads

  1. Hide Empty Folders
    By Snyper in forum Mezzmo Wish List and Feedback
    Replies: 10
    Last Post: 02-11-2016, 05:18 PM
  2. Feature request: Hide empty folders
    By bengels in forum Mezzmo Questions and Support
    Replies: 3
    Last Post: 06-03-2013, 09:29 AM
  3. Empty folders on DirecTV HR24-500
    By SilvrDrgn in forum Mezzmo Questions and Support
    Replies: 4
    Last Post: 03-25-2013, 01:07 PM
  4. Empty folders showing...please help
    By edkoch in forum Mezzmo Questions and Support
    Replies: 1
    Last Post: 06-07-2012, 11:01 AM
  5. Samsung un55d7000 empty file folders
    By samsungeman in forum Mezzmo Questions and Support
    Replies: 1
    Last Post: 08-23-2011, 10:05 AM

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •