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Thread: Mezzmo keeps dropping....random drops log attached

  1. #1
    Join Date
    Jun 2011
    Posts
    41

    Default Mezzmo keeps dropping....random drops log attached

    This is getting annoying. I love this product soooo much, but I can't deal with having to restart a movie 5 times during playback....I know this log is not full, but I couldn't zip a 47 MB log and get it to you....here is the section where I get dropped..... mezzmo cust off log.txt

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    Sorry for the problems. From the logs excerpt, it appears there may be other devices (such as your router) on your home network interfering with streaming. Can you zip up the 47MB log files? They should compress to a very small size. Then, email them to us at support [at] conceiva [dot] com and we'll help you get up and running.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Jun 2011
    Posts
    41

    Default

    I have emailed the logs to you....these are newer....zip file is 18 MB.....but in this one you will see at least 2-3 drops...... Samsung D ... Please let me know you got the email....

    Thanks guys!!

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

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    We have not received the email - the reason will be because the 18MB attachment is too large for our email server. Can you upload the zip file to a filesharing site like SkyDrive, Google Drive, Rapidshare, Dropbox, etc.? Then email us the download link to support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Jun 2011
    Posts
    41

    Default

    Working on it.....

  6. #6
    Join Date
    Jun 2011
    Posts
    41

    Default

    sent you dropbox invite...did you get it?

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    Yes, got the invite - thanks. We'll download the logs now and analyze them. We'll report back via email after we're done.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #8
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    From the logs, I can see home network errors. Have there been any changes recently - e.g. firmware updates to your router or other devices, or upgrades to your firewall?

    Please reboot your router(s) and reboot your PC. Run Mezzmo and stop your Mezzmo server. Next, go to the Media Devices dialog and delete all devices listed there. Start your Mezzmo server and your devices should be re-listed in the Media Devices dialog. Try streaming now. Let us know how that goes. If all is OK, then turn off logging and clear your logs.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9
    Join Date
    Aug 2013
    Posts
    139

    Default

    Couple of things I have done which might help (I also have a Samsung)

    I still get the occasional dropouts but they are rare nowadays

    1, Assign a static IP to your PC and to the Samsung, I assigned IP ending .50 & .51 to these devices and changed the DHCP on the router to only issue upto .49 addresses
    2, In Mezzmo under media devices option, edit your Samsung, under the performance tab, drop the slider down a couple of notches (I have not noticed a reduction in quality)

    These 2 changes have made mine quite stable now, perhaps one or two dropouts per month

  10. #10
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    Thanks for sharing this knowledge, Paul.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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