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Thread: Media no longer displaying in Mezzmo

  1. #1
    Join Date
    Oct 2012
    Posts
    27

    Exclamation Media no longer displaying in Mezzmo

    I have some files, long time on the hard drive and previously shown in Mezzmo that no longer show. Some are .AVI, some .MKV and so on. They are on the drive in the folder, I have tried running Maintain Library with no results.

    These all were visible and worked in previous versions of Mezzmo.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    It's best we see a set of logs. Please turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and stop your Mezzmo server and exit Mezzmo application using File/Exit menu item. Run Mezzmo again and browse your Mezzmo library in Mezzmo application to look for your files. When you don't see them, exit Mezzmo application. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Oct 2012
    Posts
    27

    Default

    Paul,

    I sent you the crash logs as Mezzmo will not load long enough or show any libraries longer than a few seconds.

    there has been zero changes on the hardware or other software, no update, new apps etc.

    Wilson

  4. #4
    Join Date
    Oct 2012
    Posts
    27

    Default

    I uninstalled Mezzmo, rebooted, went into the registry and removed all traces of Mezzmo and rebooted. Went to a different computer, installed Mezzmo, attached my drive of movies and MP3 and now Mezzmo doesn't crash.

    The libraries are present (what a change), BUT not one AVI, MKV, MP4 etc will play on my two WD Live Plus or my older WD Live box. Nothing plays on either of my Oppo players. They all play on Mezzmo utilizing the play function within Mezzmo.

    I have installed Twonky on my original Mezzmo computer and Twonky is serving all my devices and transcoding (something Mezzmo hasn't been able to do).

    Thoughts?

  5. #5
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hi Wilson,

    Check the device profile in the Media Devices dialog. It should be set to 'WD TV Live Plus' and 'WD TV Live' respectively. Also check that transcoding is turned on in the Transcoding Settings dialog and the Device Settings dialog (Transcoding tab) for your device(s). Finally, if your drive is a mapped network drive (e.g. '\\NASDrive\' --> 'M:\'), then make sure that you have access permissions set - see this FAQ: http://forum.conceiva.com/showthread...r-home-network.

    If still no success, then it's best we see a set of logs. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Try streaming some of your video files and when they fail, stop your Mezzmo server and exit Mezzmo. Zip up all your logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #6
    Join Date
    Oct 2012
    Posts
    27

    Default

    Paul,

    Mezzmo shows the device profiles as WD Live Gen 1 and WD Live Plus as they should be and I have sent logs previously (many months ago) with no response. I will again turn on logging and stream a few items and send the logs, but I am not optimistic on resolution.

    The drive that hold my media is on the computer running Mezzmo and is an internal 3TB Seagate Barracuda so there are no drive mappings.

    Wilson

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks, Wilson. We always reply to customer support inquiries within 24-48 hours, so it is very strange you did not hear from us. My only guess is that your email inquiry did not reach us. This can happen if you attach > 10MB files to your emails.

    After we get your new logs, we will analyze them and report back to you via email. If you have not heard from us, please post back here and we'll look after you.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #8
    Join Date
    Oct 2012
    Posts
    27

    Default

    Logs available in the same location as last time.

  9. #9
    Join Date
    Oct 2012
    Posts
    27

    Default

    Paul.

    No joy with the patch. No play and no transcoding on the WDs. The Oppo BDP-80 & BDP-93 works playing 80% of the files but is not getting Transcoding either now. Considering the box is a Windows 8.1, Dell 8700 with i5, 16 GB ram, 2 x 3 TB drives and does nothing besides Mezzmo it should be able to transcode easily.

    Wilson

  10. #10
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hi Wilson,

    Please send us a new set of logs so we can see what's happening with the patch. After turning on logging, reproduce the problems you mention and then stop your Mezzmo server and exit Mezzmo. Zip up your logs and send them to us for analysis.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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