Unable to load data file

[pcs800]

Hi, just downloaded the trial, this is what I get when I run it.
"Unable to load data file"
Win7 x64

[Peter]

Hi, this is usually the result of a corrupt program database file, you can delete the database file to fix this error. Go to C:\Users\username\AppData\Roaming\Conceiva\DownloadStudio and delete all files in this directory, when you next start DownloadStudio the database will be created again.

[KGriff]

Hi, this is usually the result of a corrupt program database file, you can delete the database file to fix this error. Go to C:\Users\username\AppData\Roaming\Conceiva\DownloadStudio and delete all files in this directory, when you next start DownloadStudio the database will be created again.

Have today installed Wincap 4.1.3 in Windows 7 compatibility mode on my Windows 8 x64 machine. I then installed DownloadStudio and cancelled the latter Wincap side of the install but on trying to open the Downlaod studio app I get an error message on startup - "Unable to load data file" I have browsed to the path C:\Users\username\AppData\Roaming\Conceiva\DownloadStudio and the only item in the folder is logo.gif - I have deleted the folder and it recreates it (and logo.gif) but I still keep getting error message.

Other things I have tried:
(1) Rebooting the PC
(2) uninstalling and reinstalling both DownloadStudio and WinCap

Is there anything else I can try?

Note: This is only a trial version and I have never installed or used the software before today.

Regards

Ken Griffiths

[aleem2014]

Hi, this is usually the result of a corrupt program database file, you can delete the database file to fix this error. Go to C:\Users\username\AppData\Roaming\Conceiva\DownloadStudio and delete all files in this directory, when you next start DownloadStudio the database will be created again.

Thank you Peter! My computer was unable to load the data file for several days. I followed your suggestion, deleted all of the file and now Download Studio is working beautifully again!