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Thread: Samsung Series 5 F5500 mp4 - not supported

  1. #1
    Join Date
    Jan 2014
    Posts
    4

    Default Samsung Series 5 F5500 mp4 - not supported

    Hi - having some trouble with my new Sammy F5500, it can't seem to play some mp4s (h264 high...I think). Slightly noobish, so please bear with:

    Get 'not supported' error, buuuut:

    Thumbnails show, Mezzmo doesn't try to transcode, refuses to transcode manually. Please help!

    Example ffmpeg info:

    ffmpeg version N-40693-gc457a29 Copyright (c) 2000-2012 the FFmpeg developers
    built on May 15 2012 12:57:14 with gcc 4.6.2
    configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc/include --extra-ldflags=-L/home/peter/cc/lib --pkg-config=pkg-config --disable-w32threads
    libavutil 51. 51.100 / 51. 51.100
    libavcodec 54. 21.101 / 54. 21.101
    libavformat 54. 5.100 / 54. 5.100
    libavdevice 53. 4.100 / 53. 4.100
    libavfilter 2. 73.100 / 2. 73.100
    libswscale 2. 1.100 / 2. 1.100
    libswresample 0. 11.100 / 0. 11.100
    Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'D:\Users\Huwbutts\Downloads\community.505.hdtv-lol.mp4':
    Metadata:
    major_brand : isom
    minor_version : 1
    compatible_brands: isom
    creation_time : 2014-01-24 00:06:59
    Duration: 00:21:13.89, start: 0.000000, bitrate: 972 kb/s
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 720x404, 855 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc
    Metadata:
    creation_time : 2014-01-23 23:43:57
    handler_name : L-SMASH Video Media Handler
    Stream #0:1(und): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 113 kb/s
    Metadata:
    creation_time : 2014-01-24 00:07:00
    handler_name : GPAC ISO Audio Handler
    At least one output file must be specified

    <MEZZMO>: Child process ended with code: 109, ExitCode=1


    ---> DB Level Info: 31, 100
    ---> Frame rate: 23.98
    ---> Aspect ratio:

    Thanks.
    Huw

  2. #2
    Join Date
    Jan 2014
    Posts
    4

    Default

    Btw, here's the info for one that does work:

    ffmpeg version N-40693-gc457a29 Copyright (c) 2000-2012 the FFmpeg developers
    built on May 15 2012 12:57:14 with gcc 4.6.2
    configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc/include --extra-ldflags=-L/home/peter/cc/lib --pkg-config=pkg-config --disable-w32threads
    libavutil 51. 51.100 / 51. 51.100
    libavcodec 54. 21.101 / 54. 21.101
    libavformat 54. 5.100 / 54. 5.100
    libavdevice 53. 4.100 / 53. 4.100
    libavfilter 2. 73.100 / 2. 73.100
    libswscale 2. 1.100 / 2. 1.100
    libswresample 0. 11.100 / 0. 11.100
    Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'D:\Users\Huwbutts\Media\TV\Community\Season 5\community.s05e01.mp4':
    Metadata:
    major_brand : isom
    minor_version : 1
    compatible_brands: isom
    creation_time : 2014-01-02 23:48:15
    Duration: 00:21:13.68, start: 0.000000, bitrate: 723 kb/s
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 720x404, 616 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc
    Metadata:
    creation_time : 2014-01-02 23:42:52
    handler_name : L-SMASH Video Media Handler
    Stream #0:1(und): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 102 kb/s
    Metadata:
    creation_time : 2014-01-02 23:48:15
    handler_name : GPAC ISO Audio Handler
    At least one output file must be specified

    <MEZZMO>: Child process ended with code: 109, ExitCode=1


    ---> DB Level Info: 31, 100
    ---> Frame rate: 23.98
    ---> Aspect ratio:

  3. #3
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hi Huw,

    It's strange that one of the MP4s plays and one does not. They are very similar (same) regarding their encoding attributes. One possible reason is that one MP4 may have been badly encoded so it cannot be decoded and played by your TV's firmware. Try pre-transcoding the MP4 and see if that is better. Right-click on the MP4 in Mezzmo and click 'Pre-transcode Files'. On the Pre-transcode Files dialog, select your device and click 'Choose Formats'. On the Pre-transcode Formats dialog, select the bolded format and select the 'Force full transcode of all channels' checkbox. Click OK. Now select the 'Pre-transcode files even if they match the devices supported formats' checkbox. Click OK to start transcoding. This will do a full transcode on the MP4 file so it may get around any of the encoding issues in the original file. Wait until transcoding has completed and then try streaming the video now. If transcoding failed, then click on the 'Failed' text in the Transcoding pane and email this FFmpeg information to us at support [at] conceiva [dot] com.
    Last edited by Paul; 01-30-2014 at 09:12 AM. Reason: typo

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
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  4. #4
    Join Date
    Jan 2014
    Posts
    4

    Default

    Thanks Paul, will try and post with results.

  5. #5
    Join Date
    Jan 2014
    Posts
    4

    Default

    It worked, thanks. I still cannot for the life of me figure out what the difference between files is, but the duff files are being churned out by a certain guy, all the working ones are from someone else, so you could be right about 'bad' encoding. Thanks for the help.

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Glad that worked, Huw. Thanks for posting back your results.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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