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Thread: No external subtitles when streaming with my lg home theater

  1. #1

    Default No external subtitles when streaming with my lg home theater

    Hello,

    I have an lg home theater and I am trying to stream avi and mkv movie files from mezzmo, but there are no subtitles showing. When I am using Nero Media Home that came with my home theater, everything is working correctly. So I know that my home theater is supporting external subs. I tried almost everything, I chose the Lg Bluray profile for my device, but still no subtitles. Is there anything I can do, or maybe a fix for that? I am using the latest version of mezzmo. Thank you,

    Kostas

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hi Kostas,

    First step, right-click on a video that has external subtitles and click 'Properties' in Mezzmo. On the Properties dialog, go to the Subtitles tab and check that your subtitles are listed there. If not, click Update Subtitles to reload the subtitle list. Once you see your subtitles listed, then go to the Media Devices dialog and make sure you are using the 'LG Bluray' device profile. The "LG Bluray" device profile supports most popular external subtitle format and streams them to your device.

    If still no subtitles are displayed, please turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and stream a video. When no subtitles are displayed, stop your Mezzmo server and exit Mezzmo. Zip all the logs and email them to us at support [at] conceiva [dot] com. In your email, please also include the external subtitle file and we'll try it here with our LG BDP.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    I will do this later tonight and I will send you the log file. I did the first step and the subs are listed in the Subtitles tab in the properties dialog. I have LG Bluray on my device profile. What profile do I have to use in the Mezzo device? I see two devices, one is my home theatre and the other one the mezzmo. By default its profile is Generic Device(NTSC). Here in Greece we are using PAL. Do I have to change it?

    Thank you

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    You can leave the device profile for Mezzmo. That is not related to your problem. Email us your logs and we'll know what the problem is.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5

    Default

    Ok I did the procedure 3 times and all I get in the log folder are 3 other folders, which contain log files but with 0 bytes. And when I open the files, all I get is a blank page in the notepad. Am I doing something wrong, or should I email you these log files?

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    After turning on logging, you will need to stop your Mezzmo server and start it again. Then connect to Mezzmo from your LG device and stream a video that should have subtitles. When it does not display, stop your Mezzmo server and exit Mezzmo. Zip up all the log files and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7

    Default

    That's exactly what I did. I turned on logging, I stopped server, started it again, I streamed a video file from my Lg device, it played, but without subtitles, I stopped my server. I exit mezzmo. When I opened the folder that has the zip files, I can see the files but they are 0 bytes. Is it supposed to be like that? I am afraid that I will send you log files that are blank.
    Thanks

  8. #8

    Default

    I've just sent the email with the log files and the subtitle file.

  9. #9
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks - we'll check the logs shortly and respond back via email.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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