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Thread: File not supported error on Samsung PS60E8000GM

  1. #1
    Join Date
    Feb 2014
    Posts
    2

    Talking File not supported error on Samsung PS60E8000GM

    Hi all

    I am in the process of trialing Mezzmo and so far I a really liking it. I am having an issue, however with streaming video files to my Samsung PS60E8000GM. I can browse all the videos in my library and all thumbnails display perfectly. The issue is that if i attempt to play any video file i receive a 'File Not Supported' error.

    The profile that is selected is 'Samsung E' - this was automatically detected.
    Transcode incompatible media files is selected.
    The version of FFmpeg is June 27th 2013
    I have the latest firmware installed on the TV

    Any help is greatly appreciated. I only have 4 days of trial left but would love to purchase the software if we can get it working

    Many thanks

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Typically, the problem is related to access permissions where Mezzmo server cannot access your files if they are coming from a NAS drive or external computer. To fix this problem, see this FAQ - http://forum.conceiva.com/showthread...r-home-network.

    If still a problem, then turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Connect to Mezzmo from your TV and try to play a few videos. When they fail to play, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Feb 2014
    Posts
    2

    Default

    Thanks Paul

    It was the Mezzmo Service account that needed to be changed to my username.

    Again, many thanks

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