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Thread: Samsung network disconnect / tome-out

  1. #1
    Join Date
    Feb 2014
    Posts
    2

    Default Samsung network disconnect / tome-out

    I have a Samsung Home Cinema HT-F5500. Whenever I stream video over DLNA it times out after about 50 minutes. I get a "Check your network connection" error and whatever I press then the video stops. This is particularly annoying given the issues Samsung's firmware has with using FF over dlna.

    Ive no idea if this is only a problem with Mezzmo - I do TVersity installed and will try to muster up the patience to watch something again through this to check.

    The obvious workaround is to remember to pause / unpause halfway through the video but of course I keep forgetting.

    Any suggestions - I cant find any options in Mezzmo around time-out etc

    Cheers

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    This problem does occur often with Samsung devices on users' home networks. Samsung devices seem to be sensitive to DLNA / UPnP traffic being broadcast by your devices on your home network. If your Samsung device receives some DLNA / UPnP commands from devices whilst streaming a video, it can abort streaming the video - which is annoying as you have found out. A few things you can do to help reduce/stop this from happening:


    If still a problem, let us know and we'll help further.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Feb 2014
    Posts
    2

    Default

    Cool cheers. Seems to be working although Ive only had time to test one file. Will come back if the problem returns

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Glad your home network is stable now. Let us know if the problem re-appears.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Feb 2014
    Posts
    66

    Default

    Quote Originally Posted by Paul View Post
    T

    If still a problem, let us know and we'll help further.
    May I add to this list some remarks..
    I have a satellite internet connection because I live in Germany and there is no proper internet in Germany.
    The satellite connection itself is stable, 30Mbps down and 6Mbps up. My monthly volume is 500 Gigabyte.

    So you might expect good video streaming, which is with all hardware we have, except Samsung!
    The reason I found out after using some network test tools: the high latency!
    For whatever reason, if the Samsung is waiting for streamed signals longer then a few hundred ms.. it simply aborts the connection, even if the
    connection is still fine and data stream is still there.. just needs some time to restart the pre buffering.

    The Samsung however then says: Oh, there is no internet at all! So no video signal, so nothing.. so I simply put out an error!

    I had the "error connection drop" also on local video files sometimes.. I really started to wonder why, because local I have <1ms latency..
    The reason is, the computer with mezzmo starts windows services every now and then.. if you use transcoding, for whatever reason, sometimes
    the transcoded signal simply takes longer then usual when windows starts to do some unknown background tasks.. and then samsung says:
    oh... a few hundred milliseconds? ok, ABORT! ERROR..

    So my solution was
    1) tell windows not to be stupid.. disable 99,99%of the services.. since MS thinks a normal user needs all those services..where actually normal people
    don't use all the default services.. but ok.. disabling it and the problem went away..
    ..
    then I enabled almost all services in their original state.. problem came back.. so that validated my assumption that windows services can slow
    down the transcoding which then might stall/pauze/take too long.. and Samsung say:"ok, I give up" instead of waiting a little more.

    2) second solution was to disable transcoding.. which works fine.. I haven't found any video file mezzmo+samsung can't handle untranscoded..
    but that also solved the issue..

    so to sum it up:"Samsung simply gives up way too fast instead of waiting a little longer for the video data stream to continue..."
    so there isn't really a network error.. it's a firmware issue Samsung isn't aware about..

    But to get around it local, you either disable transcoding since mostly you won't need it or simply tell windows to stop all the
    useless crap it is doing in the background..

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks for sharing this, mrgenie.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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