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Thread: WD TV Live Question - "File format unsupported" - Help Needed

  1. #1
    Join Date
    Sep 2010
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    1

    Default WD TV Live Question - "File format unsupported" - Help Needed

    I can't seem to get these files to work on my WD TV Live. Mezzmo pushes them fine to my Samsung TV, but I cant seem to push them to a TV connected to a WD TV Live.

    I turned on logging on the server and the log file is blank. It looks as if there isnt any transcoding happening (which is why there is nothing in the log file). That said, it seems that the WD needs the video transcoded as the message I get from it is "File format unsupported".

    Both Mezzmo and WD TV are both new to me. Could someone give me some advice as to how I may modify the WDTVLIVE.prf file to get this to work? I have included the FFmpeg information (below) for two of the sample videos that I can trying to play. As I said both work on my upstrairs Samsung LN40b650, but not on the WD.

    Thanks in advance.


    File #1
    ---------------------------------------------------------------------------
    FFmpeg version SVN-r24894, Copyright (c) 2000-2010 the FFmpeg developers
    built on Aug 24 2010 15:03:07 with gcc 4.4.0
    configuration: --enable-static --disable-shared --enable-memalign-hack --enable-libmp3lame --extra-cflags=-I/c/msys/local/include --extra-ldflags=-L/c/msys/local/lib --enable-zlib --enable-w32threads --extra-cflags=-fno-common --enable-gpl --enable-libx264 --disable-ffplay --disable-ffprobe --disable-ffserver --enable-runtime-cpudetect --extra-cflags=-U__STRICT_ANSI__
    libavutil 50.24. 0 / 50.24. 0
    libavcore 0. 6. 0 / 0. 6. 0
    libavcodec 52.86. 1 / 52.86. 1
    libavformat 52.78. 3 / 52.78. 3
    libavdevice 52. 2. 1 / 52. 2. 1
    libavfilter 1.37. 0 / 1.37. 0
    libswscale 0.11. 0 / 0.11. 0
    Input #0, avi, from '\\10.10.0.202\public\Our Videos\NAME_HIDDEN2 - PART 2.avi':
    Metadata:
    ISFT : Nandub v1.0rc2
    INAM : NAME_HIDDEN2
    ISBJ : NAME_HIDDEN2
    IART : iTFDivX
    ICOP :
    ICMT :
    Duration: 00:58:43.02, start: 0.000000, bitrate: 1654 kb/s
    Stream #0.0: Video: msmpeg4, yuv420p, 608x336, 23.98 tbr, 23.98 tbn, 23.98 tbc
    Stream #0.1: Audio: mp3, 48000 Hz, 2 channels, s16, 169 kb/s
    At least one output file must be specified



    File #2
    ---------------------------------------------------------------------------
    FFmpeg version SVN-r24894, Copyright (c) 2000-2010 the FFmpeg developers
    built on Aug 24 2010 15:03:07 with gcc 4.4.0
    configuration: --enable-static --disable-shared --enable-memalign-hack --enable-libmp3lame --extra-cflags=-I/c/msys/local/include --extra-ldflags=-L/c/msys/local/lib --enable-zlib --enable-w32threads --extra-cflags=-fno-common --enable-gpl --enable-libx264 --disable-ffplay --disable-ffprobe --disable-ffserver --enable-runtime-cpudetect --extra-cflags=-U__STRICT_ANSI__
    libavutil 50.24. 0 / 50.24. 0
    libavcore 0. 6. 0 / 0. 6. 0
    libavcodec 52.86. 1 / 52.86. 1
    libavformat 52.78. 3 / 52.78. 3
    libavdevice 52. 2. 1 / 52. 2. 1
    libavfilter 1.37. 0 / 1.37. 0
    libswscale 0.11. 0 / 0.11. 0
    [mpeg4 @ 012b08c0] Invalid and inefficient vfw-avi packed B frames detected
    Input #0, avi, from '\\10.10.0.202\public\Our Videos\[Kids] NAME_HIDDEN - Disc 1.avi':
    Metadata:
    ISFT : VirtualDubMod 1.5.10.2 (build 2540/release)
    Duration: 00:43:09.68, start: 0.000000, bitrate: 2264 kb/s
    Stream #0.0: Video: mpeg4, yuv420p, 624x336 [PAR 1:1 DAR 13:7], 25 tbr, 25 tbn, 25 tbc
    Stream #0.1: Audio: ac3, 48000 Hz, 5.1, s16, 448 kb/s
    At least one output file must be specified

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Please send a message to support (at) conceiva (dot) com and I'll send you an updated device profile that should let you play those files.

    Also, please go to Media Devices dialog (if you haven't already) and make sure that "WD TV Live" is selected as your device, because by default it's detected as a DLink DSM750.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    I am also new to Mezzmo and have a WD TV Live and have the same problem. I have files that will play on the device selecting it as a windows share, but gives me the unsupported file format message when I try to select and play it through the Mezzmo server.

    I don't think the software is quite ready for prime time.

    Harry Fine

  4. #4
    Join Date
    Nov 2007
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    Melbourne, Australia
    Posts
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    Default

    Can you please confirm that "WD TV Live" is selected as your device in Media Devices dialog in Mezzmo? Also, we have an updated device profile available if you send a message to support with more formats support.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Sep 2010
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    3

    Default

    I too am having the same problems....I can finally see the movies on the Mezzmo server. At first the Mezzmo server kept not showing any media, my WDTV box kept saying "No Media Present on Drive". Now, i can see the files, but when I try to play them it says File format unsupported (on the WDTV Live box). I do have WDTV Live selected, transcoding turned off, streaming an MKV file, which WDTV can play without transcoding being necessary.

    I also think that a 15 day evaluation period isn't long enough to see if this software is worth buying...especially with these types of problems.
    Last edited by JKDRat; 09-16-2010 at 12:17 PM.

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Can you please post FFmpeg information on the MKV file that's not playing (in Mezzmo right-click on the file and use the "Get FFmpeg Information" command)?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
    Join Date
    Sep 2010
    Posts
    3

    Default

    It's okay now....I uninstalled Mezzmo and installed Twonky, everything works great now.

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