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Thread: v4 Bug

  1. #11
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    Quote Originally Posted by Paul View Post
    Just fixing it now. We will post back here when completed.
    So, I looked at the changelog for 4.0.3.... Apparently you *STILL* haven't fixed my issue. I have now gone without Mezzmo for a week due to your bug.

    Where are we at on this?????

  2. #12
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    Sorry about that. Did you send through logs to us & did we reply to you via email? If we did not reply, then possibly we did not get your email. Please email us again with the logs to support [at] conceiva [dot] com. If the zipped logs are > 10MB, then upload them to a filesharing site like dropbox, mega.co.nz, etc. and email us the download link.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #13
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    Quote Originally Posted by Paul View Post
    Sorry about that. Did you send through logs to us & did we reply to you via email? If we did not reply, then possibly we did not get your email. Please email us again with the logs to support [at] conceiva [dot] com. If the zipped logs are > 10MB, then upload them to a filesharing site like dropbox, mega.co.nz, etc. and email us the download link.
    Yes, I did. And you said that you were working on a fix.


    06-10-2014, 08:44 AM #9
    ftanner
    ftanner is online now Senior Member

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    Any update on this yet?

    I am holding off on upgrading to 4.0.2 just in case this will cause issues.

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    06-10-2014, 04:18 PM #10
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    Paul
    Paul is online now Conceiva Staff

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    Just fixing it now. We will post back here when completed.

    Conceiva. Download it with DownloadStudio. Stream it with Mezzmo.
    Follow us on Twitter: https://twitter.com/conceiva_mezzmo Check out our Facebook page: http://www.facebook.com/Mezzmo.DLNA.Server
    SALE! Buy Mezzmo today and get a 30% discount! Hurry offer only valid during June! See http://www.conceiva.com/buy/specialoffers.asp
    NEW! Try our new Mezzmo Android app. Install it on your tablet or smartphone to browse and stream files from your Mezzmo library to all your devices - including Google Chromecast. Full details at http://www.mezzmo.com

  4. #14
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    As you can see, you said you were fixing it three days ago.

  5. #15
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    Sorry - this must have slipped through the net (...we've been very busy since the v4.0 and Android app launch). Can you email us the logs again and I'll make sure we look into as a priority.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #16
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    Quote Originally Posted by Paul View Post
    Sorry - this must have slipped through the net (...we've been very busy since the v4.0 and Android app launch). Can you email us the logs again and I'll make sure we look into as a priority.
    They have been re-emailed. Just so you know, I haven't been able to use Mezzmo since the 4.0 upgrade because of this issue. At all. So my streaming has been down and useless.

  7. #17
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    We have not received your email with the logs. Please upload the zipped logs to a filesharing site such as dropbox, mega.co.nz, etc. and then email us the download link to support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #18
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    Quote Originally Posted by Paul View Post
    We have not received your email with the logs. Please upload the zipped logs to a filesharing site such as dropbox, mega.co.nz, etc. and then email us the download link to support [at] conceiva [dot] com.
    I am confused as to how we went from, on the tenth, "we are just fixing it now" to "we have not received your jogs", and now I have to create a dropbox site. *AND* it has taken us SIX days to get to this point. Meanwhile we are approaching TWO WEEKS that my Mezzmo has been inoperable.

    Maybe you can explain it to me. I am not a very happy customer at the moment.

  9. #19
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    We receive 100+ support emails every day, many of them with logs. We respond to each and every support inquiry usually the same day (except weekends). We mistakenly thought one of those incoming inquiries was yours - but it was not. I have just sent you a PM with an alternative email address for you to try to send through the logs.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  10. #20
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    Quote Originally Posted by Paul View Post
    We receive 100+ support emails every day, many of them with logs. We respond to each and every support inquiry usually the same day (except weekends). We mistakenly thought one of those incoming inquiries was yours - but it was not. I have just sent you a PM with an alternative email address for you to try to send through the logs.
    I have created a Dropbox account, I don't use those online services, and sent you a link to the logs. Please don't drop the ball again. I am getting very frustrated with the lack of support on this issue given that it has been almost TWO WEEKS without a working streaming box.

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