Mezzmo Upgrade (4.0.1.0) - Lots of Files Show as "Invalid File"

[scooter]

Help! I upgraded to the newest Mezzmo yesterday afternoon (v4.0.1.0) and have had issues since.
Numerous MKV/MP4/AVI files under directories show "Invalid File" / "Invalid Media File." The only fix is to rename the file, then it seems to work. It's pretty annoying to have to go rename a bunch of files (add a "1" or something) in order for Mezzmo to see them as valid and be able to stream.

What is the fix? Or do I have to downgrade to the most recent release in order to not have this issue?

Thanks.

[Paul]

Where do you see "Invalid File" / "Invalide Media File"? In Mezzmo (Windows) app or on your device? If Mezzmo, take a screenshot and post that here. If on your device, then right-click on the file in Mezzmo and click Properties. On the Properties dialog, take a screenshot of the General tab and then go to the Video tab and take a screenshot and post those here. Also, right-click on the file in Mezzmo and click 'Get FFmpeg Information'. Post that here.

[scooter]

Thanks for the reply. It's only in Mezzmo that they show as invalid. The files play fine in vlc/windows media player.
Here are screenshots:
mezzmo screen 1.PNGmezzmo screen 2.PNG

[scooter]

I cannot right click and select properties or ffmpeg information as they are both greyed out.
mezzmo screen 3.PNG

[Paul]

Try this: Create a new temporary playlist under Library (click Create Playlist -> Playlist and call your playlist (say) "Test"). Then drag and drop these invalid files into this playlist in the tree in Mezzmo. Next, right-click on the playlist and click Maintain Playlist. On the Maintain dialog, select "Update all attributes" radio button and proceed to maintain the playlist. After maintenance has completed, select the playlist again and see if those files are now valid. Let us know how you go.

[scooter]

They still show as invalid after moving to a new playlist then running Maintain Playlist.

[Paul]

OK - email us at support [at] conceiva [dot] com and we'll provide further steps to get up and running.

[m2teach]

Not to thread hijack, but......
Same issue. Mezzmo has been a rock. Once I've updated to 4.01 and now 4.02 it says invalid file when streaming. I can play form my pc through Mezzmo. When stream to my panasonic S60 viera some files work while others the audio will play but no picture. Tries steps above but nothing....Help!!!!!

Update: I've noticed that it is many of the videos I haven't really played. Could it be that they need to be transcoded first?
Update 2: Nope, doesn't seem to be it. Have log file and will send it in.

[Paul]

Thanks for the information. Email us the logs to support [at] conceiva [dot] com and we'll get you back up and running.

[m2teach]

Paul: Sent in log. Look forward to hearing from you guys.