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Thread: "Not supported file format" on Samsung UN55C8000

  1. #1
    Join Date
    Sep 2010
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    3

    Default "Not supported file format" on Samsung UN55C8000

    Hi,

    I'm running a trial version of Mezzmo and like the software a lot, but I'm having a fundamental problem that I hope someone can help with.

    Mezzmo is running on a PC with Windows XP. My Samsung UN55C8000 sees the Mezzmo server and allows me to browse the folders. Mezzmo recognizes the Samsung TV and assigned it the "Samsung C" profile (I haven't double checked IP addresses, but this is the only Samsung TV in the house, so I'm assuming that is correct).

    As I browse the videos in their folders, I can even see proper thumbnails (nice!). But when I select the video for playback on the TV, I get a spinning white wheel for a couple seconds and then a "Not supported file format" error.

    The strange thing is that that I am able to play these videos on the UN55C8000 from TwonkyMediaManager (running on the same PC). So I know it can work, I just don't know why it doesn't work from Mezzmo.

    I am going to disable transcoding to see if that makes any difference, but I thought I would put this out there to see if anyone had any suggestions.

    Thanks.

  2. #2
    Join Date
    Sep 2010
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    3

    Default

    UPDATE: I turned off transcoding, stopped the server, and re-started the server. No difference. All video files still give the same "Not supported file format" error.

  3. #3
    Join Date
    Sep 2010
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    3

    Default

    Another update: I have a PS3 connected to the Samsung UN55C8000 and I am able to stream video from Mezzmo to the PS3 with no errors. The *same* video files when streamed directly to the UN55C8000, however, always give the "Not supported file format" error.

    So, in summary, here is what works:

    Mezzmo -> PS3 -> UN55C8000
    Twonky -> UN55C8000

    Here is what doesn't work, but I don't understand why:

    Mezzmo -> UN55C8000

    Any suggestions appreciated.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Depending on the file format, we do have a patch available to fix some Samsung issues. Please send a message to support (at) conceiva (dot) com and I'll send it to you to try.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Sep 2010
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    2

    Default

    I got a similar problem, i can play all files on my samsung ue55c8705 but on my bluray(BD-C6900 ) i can only play .mkv and not .avi
    Last edited by linovic; 09-23-2010 at 04:30 PM.

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

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    Can you please also send in a message for a patched version to try.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
    Join Date
    Oct 2010
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    Default

    I would love to try this software and from what I am reading I too will need this patch/fix to be sucessful using it with my Samsung UN55C8000. Can I please have a link to the nessasary file to get this working?

    Thank you.

  8. #8
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    The patch was only needed for 2.1.9 users - please try the new 2.1.10 as it contains all the fixes from that patch. The patch itself is no longer available, since it has been merged into the main version.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9
    Join Date
    Oct 2010
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    I am also evaluating Mezzmo and have the same problem, it won't transcode .mov files. I have a Samsung UN55C6300. I can't find the profile files to even edit them, running Windows 7 Ultimate. I have the latest version of Mezzmo 2.1.10. Any ideas?

  10. #10
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

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    Can you please check that "Samsung C" is selected for your TV (it's in the Media Devices dialog).

    There is no need to edit profile files directly in most cases, so please send a message to support (at) conceiva (dot) com and we'll help you out.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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