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Thread: "Please check network connection" error

  1. #1
    Join Date
    Jun 2014
    Posts
    2

    Default "Please check network connection" error

    I am using Mezzmo 4.0.3.0 on a wireless network with a Samsung EH5300 TV. Frequently, in the middle of a video, I get a "Please check network connection" message and the TV reverts to its prior state. It seems to be totally random, although I notice it most often with shorter videos, like music vids. I just watched a two hour movie without a problem, and the next video I watched, a music vid, shut down with the error message about 2 minutes in. I didn't have this problem with Samsung Allshare.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    We do see this error sometimes from Samsung TV and BDP owners. It seems to be an issue in the TV/BDP's firmware. It can typically be fixed in Mezzmo by increasing the SSDP interval to 86400 (which is 24 hours). See this FAQ - http://forum.conceiva.com/showthread...ement-interval

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
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  3. #3
    Join Date
    Jun 2014
    Posts
    2

    Default Still a problem after making change

    Thanks for the response Paul. I made the change to the SSDP interval as suggested. Everything seemed to be fine but today I started getting the same error message. It seems to happen with shorter video files, like music vids (.flv), not with longer movie files. I thought it was limited to files on my slave HDD but when I moved some of them to the main drive the error persisted. Any other suggestions would be most welcome.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    I suggest you send us a set of logs when this occurs and we'll see if we can see anything going wrong. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Use Mezzmo on your device(s) as normal and when the problem occurs, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com. In your email, make a note of the file you were playing when the problem occurred.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Feb 2013
    Posts
    1

    Default

    I have this same problem with my Sony Bravia KDL-55W805BBN (Nordic). Did you find a solution?

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    The problem is often caused by a DLNA / UPnP device on your home network broadcasting lots of UPnP messages and this disrupts some devices when streaming - especially Samsung devices. We have not seen this with Sony Bravia TVs though. In your case, it could be a weak wireless signal or something else. If you like, you can email us a set of logs when the problem occurs and we'll know why it's happening on your home setup. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Reproduce the disconnection problem and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com for analysis.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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