Samsung C Series, Samsung E Series, Sony (KDL 2011 Model) Missing Folders and Files

[jgp]

HI ,

Ive had a couple of issues show up since the move to Ver 4 of Mezzmo.

In the Mezzmo Application i can see all Added Playlist Populated, However if i Browse to Some of the Folders then the Child Folders that Should be displayed do not show up on the Samsung Devices Browser .

If i use the Mezzmo Android App I can see all the folders / files and push them to the TV's to play no problems.

With Sony Unit the folders show up ( that dont even show in the Samsung's) but the Video in the folder does not show at all ( Predominantly *.mp4 files) and some *.vob

Can you recommend a process so i can work through to a solution.

Cheers Jason

[Paul]

Hi Jason,

First thing to make sure: When you are browsing (say) videos from your Mezzmo server, make sure that you are in Video mode on your device. If you are in Photo or Music mode, then your device will not list videos since they are not music or photos. It's quite a common mistake for this to happen.

If that did not help, then it's best we see a set of logs. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Now reproduce the empty folder/no files problem on one of your devices. Once reproduced, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

[jgp]

Hi,
ive checked with a temp mezzmo install on a 64bit Win7 Machine and the Folders / Movies appear almost instantly .. perhaps there is a resource issue ?

On my Normal Media Server Machine if i start looking for a file then Mezzmo media Server gets to approx 22% CPU Usage ( Total on Machine 50 % so at face value doesn't look like a bottleneck .

Cheers Jason

Hi Jason,

First thing to make sure: When you are browsing (say) videos from your Mezzmo server, make sure that you are in Video mode on your device. If you are in Photo or Music mode, then your device will not list videos since they are not music or photos. It's quite a common mistake for this to happen.

If that did not help, then it's best we see a set of logs. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Now reproduce the empty folder/no files problem on one of your devices. Once reproduced, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

[Paul]

OK - email us a set of logs as per the steps in my previous post and that will tell us what's going wrong.

[jgp]

Hi ,
i was just wondering how my query was progressing.

Cheers Jason

[Paul]

Looking into it now