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Thread: MKV files

  1. #1
    Join Date
    Dec 2010
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    Netherlands
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    Default MKV files

    Hey Guys,

    I want to play some MKV files (transcoded or not) but the TV says :"This file is not supportet" (in Dutch: "Bestand wordt niet ondersteund")

    Last week I played many MKV files with no Problem, I changed nothing in my System or TV

    How is this possible?


    Dré

  2. #2
    Join Date
    Jan 2011
    Posts
    117

    Default

    Dré,

    I have a similar observation with .mts HD video files and Samsung TVs. Since I use Mezzmo 4.0.6 the Samsung TVs sometimes say 'File not supported' and next time play it without issues. I have a Samsung C and a D series Tv and both show the same randomness of behavior.

    With Mezzmo 3.4.3 the .mts files were playing fine.

    I have not yet reported the issue to Paul due to time constraints but I am sure its just a timing issue in Mezzmo's delivery.

    Which TV model are you having issues with?

    regds Bernhard

  3. #3
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
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    Default

    Thanks for reporting this, Dré & Bernhard. We'll need some more information to determine the reason for the problem:

    • Your TV model and the device profile assigned to the TV in the Media Devices dialog.
    • The FFmpeg information for one of the video files that has this problem. Right-click on the video in Mezzmo and click 'Get FFmpeg Information'.
    • Are there any subtitles associated with this video? Right-click on the video in Mezzmo and click Properties. On the Properties dialog, go to the Subtitles tab to check if there any subtitles.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
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    Web: http://www.mezzmo.com

  4. #4
    Join Date
    Jan 2011
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    117

    Default

    Hi Paul,

    (1) TV Models: Samsung UE40C8790 (Mezzmo: TV-40C8700) and Samsung UE32D6750 (Mezzmo: [Tv]UE32D6750)
    (2) No subtitles associated
    Additional Observation on Samsung C: When playing sometimes the file supports Chaptering and sometimes not. Usually .mts files supoprz Chaptering on Samsung C
    (3) FFMpeg Information:
    ffmpeg version N-59793-g7a8318f Copyright (c) 2000-2014 the FFmpeg developers
    built on Jan 16 2014 16:39:38 with gcc 4.8.2 (GCC)
    configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl32 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-pthreads --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc32/lib --pkg-config=pkg-config --disable-w32threads --enable-zlib --enable-libvpx --enable-libvorbis
    libavutil 52. 62.100 / 52. 62.100
    libavcodec 55. 48.101 / 55. 48.101
    libavformat 55. 23.103 / 55. 23.103
    libavdevice 55. 5.102 / 55. 5.102
    libavfilter 4. 1.100 / 4. 1.100
    libswscale 2. 5.101 / 2. 5.101
    libswresample 0. 17.104 / 0. 17.104
    Input #0, mpegts, from 'F:\Filme\Natur und Reise\Donau - Lebensader Europas Teil 2_07-30_20-57-00.m2ts':
    Duration: 00:46:53.66, start: 1.380000, bitrate: 14428 kb/s
    Program 1
    Stream #0:0[0x1100]: Audio: ac3 (AC-3 / 0x332D4341), 48000 Hz, stereo, fltp, 192 kb/s
    Stream #0:1[0x1011]: Video: h264 (Main) (HDMV / 0x564D4448), yuv420p(tv, bt709), 1280x720 [SAR 1:1 DAR 16:9], 50 fps, 50 tbr, 90k tbn, 100 tbc
    At least one output file must be specified

    <MEZZMO>: Child process ended with code: 109, ExitCode=1


    ---> DB Level Info: 40, 77
    ---> Frame rate: 50,00
    ---> Aspect ratio: 16:9 PAR=1:1
    ---> Duration: 00:46:53

  5. #5
    Join Date
    Dec 2010
    Location
    Netherlands
    Posts
    20

    Default

    Hi Everybody,

    I have deleted the Profile "Panasonic Viera Plasma TV" and then let it connect again with Mezzmo, then it all works again
    Subtitles are external .srt file

    A little bit strange

    ffmpeg version N-59793-g7a8318f Copyright (c) 2000-2014 the FFmpeg developers
    built on Jan 16 2014 16:51:32 with gcc 4.8.2 (GCC)
    configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-libvpx --enable-libvorbis
    libavutil 52. 62.100 / 52. 62.100
    libavcodec 55. 48.101 / 55. 48.101
    libavformat 55. 23.103 / 55. 23.103
    libavdevice 55. 5.102 / 55. 5.102
    libavfilter 4. 1.100 / 4. 1.100
    libswscale 2. 5.101 / 2. 5.101
    libswresample 0. 17.104 / 0. 17.104
    Input #0, matroska,webm, from 'X:\!!! Onbekeken films\Tapped Out (2014) MKV\Tapped out.mkv':
    Metadata:
    encoder : libebml v1.3.0 + libmatroska v1.4.1
    creation_time : 2014-05-21 02:11:12
    Duration: 01:48:20.51, start: 0.000000, bitrate: 4234 kb/s
    Chapter #0.0: start 0.000000, end 279.000000
    Metadata:
    title : Chapter 1
    Chapter #0.1: start 279.000000, end 895.000000
    Metadata:
    title : Chapter 2
    Chapter #0.2: start 895.000000, end 1355.000000
    Metadata:
    title : Chapter 3
    Chapter #0.3: start 1355.000000, end 1787.000000
    Metadata:
    title : Chapter 4
    Chapter #0.4: start 1787.000000, end 2341.000000
    Metadata:
    title : Chapter 5
    Chapter #0.5: start 2341.000000, end 2932.000000
    Metadata:
    title : Chapter 6
    Chapter #0.6: start 2932.000000, end 3335.000000
    Metadata:
    title : Chapter 7
    Chapter #0.7: start 3335.000000, end 3925.000000
    Metadata:
    title : Chapter 8
    Chapter #0.8: start 3925.000000, end 4353.000000
    Metadata:
    title : Chapter 9
    Chapter #0.9: start 4353.000000, end 5155.000000
    Metadata:
    title : Chapter 10
    Chapter #0.10: start 5155.000000, end 5996.000000
    Metadata:
    title : Chapter 11
    Chapter #0.11: start 5996.000000, end 6305.000000
    Metadata:
    title : Chapter 12
    Chapter #0.12: start 6305.000000, end 6500.512000
    Metadata:
    title : Chapter 13
    Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709), 1912x796 [SAR 1:1 DAR 478:199], 23.98 fps, 23.98 tbr, 1k tbn, 2k tbc (default)
    Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
    Stream #0:2: Attachment: mjpeg
    Metadata:
    filename : small_cover.jpg
    mimetype : image/jpeg
    Stream #0:3: Attachment: mjpeg
    Metadata:
    filename : small_cover_land.jpg
    mimetype : image/jpeg
    Stream #0:4: Attachment: mjpeg
    Metadata:
    filename : cover.jpg
    mimetype : image/jpeg
    Stream #0:5: Attachment: mjpeg
    Metadata:
    filename : cover_land.jpg
    mimetype : image/jpeg
    At least one output file must be specified

    <MEZZMO>: Child process ended with code: 109, ExitCode=1


    ---> DB Level Info: 40, 100
    ---> Frame rate: 23,98
    ---> Aspect ratio: 478:199 PAR=1:1
    ---> Duration: 01:48:20
    Last edited by Dré; 08-14-2014 at 03:35 AM.

  6. #6
    Join Date
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    Default

    OK - let us know if the problem re-appears and we'll find out what's going wrong.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
    Join Date
    Jan 2011
    Posts
    117

    Default

    Hi Paul,

    will you follow up on my report or shall I open a new thread?
    I tried what Dré did and had Mezzmo re-recognize my TV's after deleting their profiles.That made no difference in my case.
    I also experimente with the bitrates of the videos trying bitrates around 8k and bitrates >12k. Absolutely no positive effect.

    Bernhard
    Bernhard

  8. #8
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    Default

    Hi Bernhard,

    Let's keep your issue with this thread.

    Your video does have a very high video bitrate (14Mb/sec) so it could be that you TV is struggling to play the video - but if it worked with a previous version of Mezzmo, then that probably is not the reason. Can you create a set of logs when you stream this video? We'd like to see what Mezzmo server and your 2 TVs are doing. Email the logs to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9
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    Dec 2010
    Location
    Netherlands
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    Default

    Hi Paul,

    today the same problem with my Panasonic Plasma TV, on my Samsung HD LED TV no problems with playing MKV or M2TS Files

    How is that possible?

    Dré

  10. #10
    Join Date
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    Default

    Hi Dré,

    It's best we see a set of logs when the problem occurs. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Reproduce the streaming problem on your Panasonic TV and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com. In your email, also include the FFmpeg information for the file you streamed. Right-click on the file in Mezzmo and click 'Get FFmpeg Information'.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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